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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8324 reviews 71%
4 star 2354 reviews 20%
3 star 186 reviews 2%
2 star 406 reviews 3%
1 star 499 reviews 4%
Review Us
Nicole C.
5 out of 5
5/23/2025
Jillian was amazing. She helped me with everything I needed. The whole process was easy working with her.
Larry Y.
5 out of 5
5/23/2025
Jason is always personable and Professional, I appreciate Jason very much...
Sandra Beuten.
5 out of 5
5/22/2025
Jillian is amazing and so knowledgeable.
Vicki V.
5 out of 5
5/22/2025
Always a great experience, Bryan is always great to work with! And he’s bilingual!
Tonya E.
5 out of 5
5/22/2025
Jillian Stanford is always professional
Jacquelyn D.
5 out of 5
5/21/2025
Jillian Stanford is a great service advisor,She's a great person to help you when it comes to your vehicle. Jillian know what it takes to make sure you're aware of what it takes for your vehicle to get the best service that can be done. Thank you for caring.
Joan F.
5 out of 5
5/21/2025
Efficient, pleasant, knowledgeable service. Always get that level of service at Sutton
Anthony R.
2 out of 5
5/21/2025
Jason provided excellent customer service. He was very friendly and polite. However, whom ever cleaned the interior of the truck did a fair/poor job cleaning. For example: the person only partially wiped the dashboard leaving about 25% of the dash surface with dust and there was debris from the trees inside the door cup holders. It's obvious the person did not clean this area of the doors×4 at all. The person did do a good job of vacuuming the carpet
Chicago Heights.
5 out of 5
5/21/2025
Jillian always strives to do her best. I've never had a bad experience with her, just professionalism
Sharon R.
5 out of 5
5/20/2025
My service rep was very professional and highly qualified. Excellent customer service skills, he made me feel important and made sure I was fully aware of the services that were recommended.
Charlie R.
5 out of 5
5/20/2025
The service provided to me was outstanding and I thank Melissa because she always make me feel a valuable customer.
Al C.
5 out of 5
5/18/2025
Gloria was extremely helpful and she is very knowledgeable and has great customer service
Zenobia C.
5 out of 5
5/18/2025
Very pleasant and professional!
Charles W.
5 out of 5
5/17/2025
N/A
Larry W.
5 out of 5
5/17/2025
Very friendly Great Service
Peter M.
5 out of 5
5/16/2025
Ok
Renee B.
4 out of 5
5/16/2025
Bryan convinced me to move my Ford services from Oak Lawn to Matteson. If this is the type of service, U will receive, let Bryan know that “I’m All In.”
Chris L.
4 out of 5
5/15/2025
The best maintenance service in the area.
Mark M.
5 out of 5
5/15/2025
Always a pleasure dealing with Melissa and her team. My family drives over an hour to have vehicles serviced at Sutton. Thank you..
Telrice .
2 out of 5
5/15/2025
I’m unsure if I gave all information provided to Jillian, but I do feel she did a great job. I have a situation that needs to be addressed further.

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