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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8323 reviews 71%
4 star 2354 reviews 20%
3 star 186 reviews 2%
2 star 406 reviews 3%
1 star 499 reviews 4%
Review Us
Mike W.
5 out of 5
7/13/2025
Bryan and Zack from service took great care of me as a pull in no appointment customer. I highly recommend Sutton and will be taking our fleet here for future service.
Marguerite V.
5 out of 5
7/13/2025
Brian has always been pleasant and respectful. He explains anything that needs to be done with our vehicle(s) completely and always makes sure that repairs are explained completely. He is extremely professional and friendly to boot.
Marlene W.
5 out of 5
7/13/2025
Melissa was very very helpful
Sonia A.
4 out of 5
7/13/2025
JOB WELL DONE ALWAYS
Bivian R.
5 out of 5
7/13/2025
Gloria was completely professional from the beginning to the conclusion of the service visit. She also answered questions about another vehicle’s warranty. Friendly and curious.
Wendy R.
2 out of 5
7/12/2025
The worst service ever
John G.
1 out of 5
7/12/2025
I brought my SUV in for inspection due to a recall and decided to get a oil change, too, which included tire rotation. I had wheel locks on each wheel. The Service representative brought an "adapter" for the wheel locks that was rusted and chewed up stating they had problems removing wheel locks. They finally removed locks but l now have to purchase new locks.
Eric F.
4 out of 5
7/12/2025
Melissa is the best. I wouldn’t bring my car anywhere else.
Alicia B.
5 out of 5
7/12/2025
All of the staff were very friendly and answered my questions with patience.
Ines M.
5 out of 5
7/11/2025
Always good service.
Brandon W.
5 out of 5
7/11/2025
He was very detailed in explaining what was wrong in terms I could understand. He was very knowledgeable and always kept me updated you need more employees like him.
Regina W.
4 out of 5
7/11/2025
Bryan's service was outstanding. However, $314 for a battery is ridiculous!
Walter C.
1 out of 5
7/10/2025
I paid 93 dollars for an oil change on a 2015 F150,a retired Ford Worker,no discount or coupon!Very disappointed
Diana R.
5 out of 5
7/10/2025
The work was done so perfectly and clean the car looked new good job
Michael Q.
2 out of 5
7/10/2025
Suspected of ripping off customers
Linda B.
5 out of 5
7/10/2025
This is the second time I have had this service performed and I have been very pleased each time. My car has been spotless inside and out.Everybody has been very courteous. It’s been a pleasure dealing with your service department.
Kim S.
4 out of 5
7/10/2025
Sutton Ford is awesome
Michael M.
5 out of 5
7/10/2025
Awesome
Terry W.
5 out of 5
7/9/2025
Thank you for your hard work.
Eddie B.
5 out of 5
7/9/2025
He took good care of me and the need of my truck

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