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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8323 reviews 71%
4 star 2353 reviews 20%
3 star 185 reviews 2%
2 star 406 reviews 3%
1 star 498 reviews 4%
Review Us
Andy J.
5 out of 5
8/19/2025
Jason was very perfection great to work with i will definitely go back to sutton because of jason
Alicia C.
5 out of 5
8/19/2025
Jason went above and beyond today. He made my day with his superb service!
Karla A.
5 out of 5
8/19/2025
Gloria was the best to work with. She made sure I was aware of what was happening with my vehicle. She really exceeded my expectations of a Customer Service rep. I appreciated the updates weekly, until my vehicle was done!!
John W.
5 out of 5
8/17/2025
very good customer service and well knowledge about his job.
Ella D.
5 out of 5
8/17/2025
Bryan was great
Tanya W.
5 out of 5
8/17/2025
Ms Gloria is always pleasant, friendly and professional. She always takes time to answer all my questions and if she doesn’t know the answer she goes and finds out the answer!
Mj A.
1 out of 5
8/16/2025
Completely incompetent, unprofessional and full of lies. Any reason to deny warranty? Won't even let the technician or mechanic talk to me or explain what happened.. I will be writing more on Google reviews and definitely writing a lot mkre to Ford Corporate office.
Barbara I.
5 out of 5
8/16/2025
My service person was amazing, he answered all my questions gave step by step details as to recommendation, quotes etc. My over all experience was fine even the wait period.
Mikal S.
5 out of 5
8/16/2025
Jason was extremely prompt, polite and professional. He kept me informed on every where we were in the entire process. From handing over my keys to receiving my vehicle Jason made certain I was aware of my vehicles status. Thank you Jason.
Steven R.
5 out of 5
8/16/2025
She have outstanding customer service skills.
Christopher R.
5 out of 5
8/16/2025
Everything was great. I prefer going here, even though I have a Nissan. Yu have the best quality of service..
Carl B.
5 out of 5
8/16/2025
Bryan, is very knowledgeable and did an excellent job.
John D.
4 out of 5
8/15/2025
Bryan is excellent
Janet F.
5 out of 5
8/15/2025
Excellent service. The office lady who helped me was Very friendly and helpful.
Trinette A.
5 out of 5
8/15/2025
Superior Service was provided by Bryan and everyone including the team providing the Auto Butler service. Thank you all
Reba C.
5 out of 5
8/15/2025
Bryan was very curious and professional.
Richard H.
4 out of 5
8/14/2025
Professional and explained what was required to repair my vehicle in detail.
Darryl B.
5 out of 5
8/14/2025
David was excellent as well. Both did a great job!
Regina W.
5 out of 5
8/14/2025
Brian's service was outstanding
Carmen B.
5 out of 5
8/14/2025
Bryan was helpful and good customer service

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