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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8323 reviews 71%
4 star 2353 reviews 20%
3 star 185 reviews 2%
2 star 406 reviews 3%
1 star 498 reviews 4%
Review Us
Shirley D.
5 out of 5
8/29/2025
Brian was very helpful he explained to me what was going on with my car he was very patient kind-hearted and I really appreciate him keep doing the great work Brian
Mikal S.
5 out of 5
8/29/2025
Jillian is always a pleasure to work with on my vehicle. She is personal ,prompt and wildly professional. I would recommend Jillian to anyone needing service.
Donna M.
5 out of 5
8/28/2025
Good customer service
Joel G.
4 out of 5
8/28/2025
Bryan explained everything to me in detail on what was recommended for my vehicle today!!!!
Brandon W.
4 out of 5
8/28/2025
he was awesome he is he explains everything to you so you can truly understand what is going on. He also gives you a visual if he sees that is unclear to you.
Brian W.
4 out of 5
8/28/2025
Melissa took excellent care of me from the moment I arrived until the vehicle was fixed. She communicated with me throughout the process and ensured that I was happy with the service. After a situation outside of her control, Melissa made sure I had a car onsite before my arrival, and when the work took a bit longer, she had my vehicle detailed inside and out. All of this has caused me to completely trust her. She is an amazing employee!
Tanya B.
5 out of 5
8/28/2025
Great service!
Johnell P.
5 out of 5
8/28/2025
Great people and service Melissa was nice
Shanetta C.
5 out of 5
8/27/2025
Brian was very thorough explaining the services that would get my vehicle running at optimal levels. His professionalism is impeccable.
Harvey Y.
4 out of 5
8/27/2025
My car now runs like new!!
Rhonda T.
2 out of 5
8/27/2025
A leak was found during the oil change that would have been seen while other repairs were done. No mention was made at the time of previous repair of an issue needing repair. I typically don't use the dealer for maintenance but decided to start to catch issues as they arise. Ummm not the case!!
Henrietta W.
5 out of 5
8/27/2025
Wanted to make sure that I was satisfied and happy
Dressie W.
5 out of 5
8/27/2025
Courteous and kind. Good service. Thanks
Valerie G.
5 out of 5
8/26/2025
She's a great asset to Sutton Ford. Very kind and attentive to details.
Paul K.
5 out of 5
8/26/2025
You are an amazing person. You are very nice and prompt.
Violet Johnson.
5 out of 5
8/25/2025
Your staff is great, Jillian is so wonderful and nice She so helpful, she is great to deal with She always follows up on everything She keeps us so informed Thank you
Evan R.
5 out of 5
8/24/2025
Thank you for clarifying the steps needed to address my concerns. I appreciate the service.
Marla D.
4 out of 5
8/24/2025
I was going to leave cuz of 5 people in front of me, but man behind counter said don't leave it will go fast and he was right, thank you he was very nice
Jeffrey L.
5 out of 5
8/24/2025
Good job....thanks........
Rhonda T.
1 out of 5
8/24/2025
I came in a short time ago for a tie rod repair. Turns out there is an inner and outer rod. I came in today for an oil change and learn the inner rod is loose. I was NEVER told the inner rod also needed repair which could have been repaired at the time the outer was repaired. Im thinking Im safe from my tire coming off and I'm not. Next I find out that oil is spraying out of my car !! Im supposed to believe that the mechanic did not see the oil on the ground I'm so frazzled by my safety being jeopardized. I'm not sure hiw I should feel about the service I have received!!! I was told the techs only repair what's approved but responsibility is there to communicate problems while performing approved work.

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