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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8207 reviews 71%
4 star 2320 reviews 20%
3 star 181 reviews 2%
2 star 400 reviews 3%
1 star 492 reviews 4%
Review Us
Veronica L.
5 out of 5
5/7/2026
Jason is my go to guy for any service needed on my escape! He’s very attentive and friendly and I appreciate him for always being there!
Tonya E.
5 out of 5
5/7/2026
I appreciate how Jillian worked to escalate the issue while keeping me abreast during every step. Jillian went above and beyond to help get my vehicle fixed.
Interior Finishes.
5 out of 5
5/7/2026
Mellisa was absolutely awesome to work with she is very kind and friendly and took care of business she represents the business well
Donna M.
5 out of 5
5/6/2026
Very good service
Lawrence R.
4 out of 5
5/6/2026
Jason is a very nice guy, and he knows how to work with customers 100% for Jason's job performance. We need more customer service representative just like him.
Ventura N.
5 out of 5
5/6/2026
Gloria was great super friendly and helped me with everything I needed. Thank you so much
Vala B.
5 out of 5
5/6/2026
Excellent and fast service
Jo Ann.
5 out of 5
5/6/2026
Outstanding professional service. It's amazing that your associates are so pleasant, so early in the morning. It's a pleasure just returning to Sutton Ford service center. Thank you.
Siyajabula G.
5 out of 5
5/5/2026
Jason was very friendly and helpful ???? Thank you.
Tammy P.
3 out of 5
5/5/2026
Service was fine although I had to bring the car back due to something wasn't connected and I couldn't unlock my passenger door
Francine A.
5 out of 5
5/5/2026
He was very polite and through….
Telrice .
2 out of 5
5/5/2026
I’m not sure if not locking car doors while vehicle is on the lot, not being serviced, is a standard practice, but it always seems to be the case. I definitely have an issue with that. It’s a small step to secure a person’s property with the key in their hand— the same way service and dealer employees secure their personal cars on the lot. The same way the new & used vehicles are secured on the lot.
Village Of.
5 out of 5
5/4/2026
Great service. Dependable.
Karen M.
5 out of 5
5/3/2026
Gloria is asset to Sutton Ford. She is kind and very intelligent. Don’t ever lose her !
Rhonda M.
1 out of 5
5/3/2026
Byron has been very helpful, however, the issue with my TPS sensor is still occurring. I hope that the issue will be resolved really soon.
Deloris S.
5 out of 5
5/3/2026
I always receive excellent service when I come into Ford for car service Brian is an excellent customer service guy . he is very knowledgeable. Very thorough. He gets the job done. you have a very excellent service department. It makes it worth the wait .
Clarika E.
5 out of 5
5/3/2026
Very good customer service!
Michelle C.
4 out of 5
5/3/2026
Only thing wrong is why make appts if my car isn't taken till 45 mins past appt time.maybe a courtesy call like hey we are running behind come 15 mins later....
Ion A.
5 out of 5
5/2/2026
Ms Sellers did a fantastic job.She was knowledgeable,professional and friendly.
Titus E.
5 out of 5
5/2/2026
Nice friendly and kind

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