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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8212 reviews 71%
4 star 2322 reviews 20%
3 star 181 reviews 2%
2 star 400 reviews 3%
1 star 492 reviews 4%
Review Us
Lilleta R.
2 out of 5
12/30/2025
Thank you but, I will only want to be contact and speak with Karen Sutton-Ford when she returns to the office in January. Thank you Lilleta R
Paul K.
5 out of 5
12/28/2025
Thank you!
Donna S.
1 out of 5
12/28/2025
The back hatch area was not vacuumed. My car was serviced on Monday and I just received a text on Saturday that the service is complete and my car is ready to go home.
Louie J.
4 out of 5
12/27/2025
Good service manager
Michael N.
2 out of 5
12/27/2025
Timothy needs more training.
Esperanza P.
5 out of 5
12/27/2025
That Auto Butler service was done quicker than I expected. Normally it's 3 to 5 hours today it's was less than an hour.
Kenneth V.
4 out of 5
12/27/2025
N A
Michael J.
5 out of 5
12/27/2025
The service Gloria provided was exceptional. Excellent from the moment I walked in to my service was complete. I was highly pleased and satisfied. She was kind considerate and professional. It was customer service at its best. Because of her amazing service I would give Sutton Ford the highest rating.
Kenyetta H.
4 out of 5
12/24/2025
Melissa is awesome! She not only got the recall problems fixed with my vehicle, she had it cleaned and washed for me. I noticed soon after driving off the lot there was another issue that was not addressed. Melissa apologized for the inconvenience and needed to keep my vehicle overnight to fix the problem since it was at the end of the day. When she called me the next morning, she was so apologetic and offered to have my vehicle delivered to me once they fixed the issue. While I knew her intentions were pure, I felt more comfortable being picked up instead. When I arrived, she was happy to report that everything was running smoothly with my vehicle and had it cleaned again. She also fixed the issue free of charge to the inconvenience of keeping my vehicle all day and overnight. I went in expecting to fight and argue with whoever and Melissa killed all of that with her kindness and understanding of my needs. She's a great person.
Deloris S.
4 out of 5
12/24/2025
jason is an excellent service associate if he hasn’t, he should get some type of bonus this year he serviced me the entire year and his service was always excellent. He’s well knowledge he explains everything to you. he is a gentleman at all times I’ll let you know how long it’s gonna take your car to get serviced . he is a keeper.
Nuburg Group.
5 out of 5
12/24/2025
Great customer service! Thank you Jillian!
John S.
1 out of 5
12/24/2025
It took four hours to do an oil change and replace the lo jack cord as far as I’m concerned unacceptable and my son called while I was there waiting and spoke with the general manager he told my son that he would get in contact with me while I was there, but I never saw him. We were also looking for a trading quote, but I’m sure I will never go to Sutton Ford again.
Ranier B.
5 out of 5
12/24/2025
The customer service met my expectations. He did everything to explain & simplify the entire process.
Mark J.
5 out of 5
12/23/2025
Awesome service!
George B.
4 out of 5
12/23/2025
jason is always on point
Annette M.
5 out of 5
12/23/2025
Ok
Russell S.
2 out of 5
12/23/2025
Service writer did not include all my request on my service report. I need to take another day off to get my service request completed.
Denetra H.
4 out of 5
12/23/2025
Very courteous and prepared to take the Bronco for service.
August C.
5 out of 5
12/22/2025
I was completely satisfied Jason Dunkin Scott Jr was very professional he kept me updated about my vehicle please keep up the great work Thanks!!!
Annette F.
5 out of 5
12/21/2025
Great as always ????

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