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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8317 reviews 71%
4 star 2350 reviews 20%
3 star 185 reviews 2%
2 star 404 reviews 3%
1 star 498 reviews 4%
Review Us
Pearl F.
5 out of 5
2/10/2026
Bryan Jones was very professiona courteous and assisted me in getting a ride home until my vehicle was able to being serviced .
Lawrence W.
4 out of 5
2/10/2026
Melissa is excellent and thorough and trusted in meeting my cars needs. She is the reason I go to Sutton Ford.
Brenda F.
4 out of 5
2/10/2026
Gloria is a very good service person and explains everything in full. As far as coming there to get my back brake pads replaced, even though it shows in the red on my vehicle report card, the brakes pads are not down enough to qualify for for the replacement covered under warranty. This I do not understand. This is the second time I have been there to have this done within 3 weeks. As the information on the vehicle report card says it's a smidgen away and I worry about waiting any longer for it not to cut into my rotors or drums so it will not cost me more money. My time is limited to have to come there again.
Brandon C.
4 out of 5
2/9/2026
Jason is excellent. He is made the repair process extremely simple. Sutton is lucky to have him
Nyree F.
4 out of 5
2/8/2026
Jason is great at what he does
James J.
5 out of 5
2/7/2026
5 star customer service!! Thank you. Brandon Jackson
Marda J.
4 out of 5
2/7/2026
The car was repaired in a very timely manner and Timothy handled the matter professionally.
Joe H.
5 out of 5
2/6/2026
Everything was good the young lady as well Gloria took good care of me!!!
Regenna J.
4 out of 5
2/6/2026
Julian is amazing Kind, patient, prompt and helpful in every way. Of If I could request her every time I needed service I would Please keep her. Not family either don’t know her personally. Great service
Shirley M.
5 out of 5
2/6/2026
Professional and clean kept appearance. Warm greeting, knowledgeable and thorough with her delivery.
Jasmine L.
5 out of 5
2/6/2026
Jason delivered outstanding customer service that was both fast and efficient.
Nate T.
5 out of 5
2/6/2026
Great service would recommend
George C.
4 out of 5
2/6/2026
Timothy is a stand up guy. He’s awesome.
Ariane L.
4 out of 5
2/6/2026
She was very sweet no problems
Diane .
5 out of 5
2/5/2026
Great customer service
Charlotte P.
5 out of 5
2/5/2026
Thank you
Shirley H.
5 out of 5
2/5/2026
Mr.jones were very nice
Southern Co.
5 out of 5
2/5/2026
Melissa helped me with my warranty issues. She even arranged pickup and drop off of the vehicle. Thanks again!
Cleveland W.
5 out of 5
2/4/2026
Just want to thank Timothy for the way everything was way everything was handled
Cleven Y.
4 out of 5
2/4/2026
I feel like I was robbed I am never coming back again

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