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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8317 reviews 71%
4 star 2350 reviews 20%
3 star 185 reviews 2%
2 star 404 reviews 3%
1 star 498 reviews 4%
Review Us
Steven S.
5 out of 5
2/14/2026
Job well done
Jill S.
5 out of 5
2/13/2026
Okay. Thank you.
Kaylor F.
5 out of 5
2/13/2026
Easy to work with. Only sells me what I need. Great customer service.
Joan F.
5 out of 5
2/13/2026
Gloria is like the other employees that I've met and know at Sutton. Focused on customer satisfaction with efficiency, professionalism, courtesy and a great big smile.
Hollie A.
4 out of 5
2/13/2026
Melissa is always accompanying and a great communicator! I could not be more pleased! Thank you
James H.
5 out of 5
2/13/2026
Great service. Jillian was awesome.
Shirley H.
5 out of 5
2/13/2026
Mr.jones and team did a good job
Rod B.
4 out of 5
2/13/2026
Mr Pitlock took great care of me , Help me through my appointment with a call back Got me in and out with a ride home to wait…. Really appreciate the customer service all the way around not just from Tim but the whole staff Everyone was very kind . Thanks for the GREAT SERVICE
Randy L.
5 out of 5
2/12/2026
Melissa was AMAZING Communication Execution Customer Service All of it!!!
Manny R.
5 out of 5
2/12/2026
Great communication and very helpful
Theresa P.
5 out of 5
2/12/2026
Thanks for the ride.
Roman S.
5 out of 5
2/11/2026
He did a very nice job on my car, tell him to keep up the great job
Tiffiney S.
4 out of 5
2/11/2026
I brought my vehicle in for Recall work. I also asked for an inspection. A quote for recommended service was provided. During my second visit, Tim walked to my vehicle, popped the hood and pointed out the affected area. He clearly explained the set up, the needed repairs and price rationale. He’s a wonderful person to have on your team! Thank you.
Tiffany J.
5 out of 5
2/11/2026
The service was great and Jason was so helpful.
Larry Y.
5 out of 5
2/11/2026
Jason, is excellent in customer service and working with customers " very knowledgeable and professional..
Lori S.
4 out of 5
2/11/2026
Jason is the greatest! He’s professional, personable and extremely knowledgeable about the products that you offer. Give him a raise!!
Amara .
5 out of 5
2/11/2026
He always makes sure the client is well taken care of and informed on everything.
Melanie S.
2 out of 5
2/11/2026
I’ve been at Ford for too long to feel distrust. I scheduled an oil change and recall last Thursday. After getting a call from someone that day who brushed me off when I asked her if both services were done, I was told yes, and picked my car up. Only to find out yesterday while driving that my oil change was never done. I was told by GM Adam that my next oil change would be free, only to find out today that he is no longer with this company. Whatever may be going on in that station is affecting what I was promised as a customer. Only for them ask for payment today for a mistake that was done by this staff. If I can not trust them to complete a simple oil change, how can I trust them to do major work on my car? Highly disappointed.
Cynthia B.
5 out of 5
2/11/2026
Jason was wonderful!!! Very helpful. He continues to make my experience great. Thank you Jason
Louella R.
5 out of 5
2/11/2026
Jason was awesome and professional!!!!!

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