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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8212 reviews 71%
4 star 2322 reviews 20%
3 star 181 reviews 2%
2 star 400 reviews 3%
1 star 492 reviews 4%
Review Us
Tamara F.
5 out of 5
1/15/2026
Mr. Timothy Pitlock was very informal and helpful about my car. He told me about the things that I could receive free with an upgrade on my car. He had great customer service and was very friendly and polite.
Hollie A.
5 out of 5
1/15/2026
Spectacular service and Melissa is top notch!
James F.
4 out of 5
1/15/2026
Bryan was very polite with me and assisting me on servicing my vehicle. Cool guy!
Wael D.
5 out of 5
1/15/2026
Thank you for the excellent welcome and the quick service.
David N.
5 out of 5
1/15/2026
He really went above and beyond
Adrien T.
5 out of 5
1/14/2026
None
Kimberly B.
4 out of 5
1/14/2026
Thank you for the excellent service at Ford Quick Lane. I was getting an oil change on January 10, 2026. Mr. Jason Dunkin Scott informed me that it was time to have my car filter replaced. I appreciate Mr. Dunkin Scott for being very thorough. Thank you for the excellent service. Sincerely, Kimberly A. Bell ****-****-xxxx
Acy S.
5 out of 5
1/14/2026
Excellent
Neal S.
5 out of 5
1/14/2026
Jason was polite, explained everything. Good job
Charles H.
4 out of 5
1/14/2026
Very good service my service Representative Jillian Stanford was very good knows her job and does it very well ????
Tahir W.
2 out of 5
1/14/2026
Very disappointed in my vist. Not only did I not get want i needed. When speaking to my service person he forget to mention a vital reason I came in. I told him there was something wrong with my acceleration and that it was a burning smell. Turns out all they heard was my car had a burning smell. So not only did I not find out the problem, I paid $200 for no reason. They Told me something that I already knew. Then when I brought up what was the issue with the acceleration they said all they had in the notes was the burning smell and in order to look for the acceleration problem that would be another $200. On top of that nothing else was checked, I have had two diagnostic tests at a differnt mechanic and not only did they check the issue I explained they check the entire car for way less that $200. This was my first time coming to Sutton and it will be my VERY Last time. This was an ultimate waste of time and money.
Chante B.
5 out of 5
1/14/2026
Great customer service!
Alise B.
5 out of 5
1/14/2026
Excellent service. Timely. He was cheerful and reassuring.
Millers Ready.
5 out of 5
1/14/2026
They were great!
Wendell S.
5 out of 5
1/13/2026
Just wish it was faster
Janet N.
4 out of 5
1/13/2026
Very attentive and helpful when I arrived and they gave me a ride home so I didn't have to wait in the dealership.
Lisa D.
5 out of 5
1/13/2026
I was satisfied with the work completed and the customer service experience was great.
Cristobal C.
4 out of 5
1/11/2026
Gloria is the best. Employe do you have.
Brenda F.
4 out of 5
1/11/2026
Gloria was very excellent with the customer service she provided. She answered all my questions and was very knowledgeable even with my 2012 Lincoln MKZ which is an excellent condition. I keep it that way by going to Sutton Ford and keep up with my regular scheduled maintenance. There was a small problem with the person who serviced my car by putting the maximum allowed air in my tires. It was a rough ride home. He read the tire wall wrong and put the maximum a 40 lbs. Which he thought was the regular inflation required. I put between 36 and 38 for a comfortable ride. No worries it was a human error. Gloria did inform him about that which I am sure he will gain wisdom from his error and I appreciate his work.
Tina H.
4 out of 5
1/10/2026
Great each every time

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