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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8317 reviews 71%
4 star 2350 reviews 20%
3 star 185 reviews 2%
2 star 404 reviews 3%
1 star 498 reviews 4%
Review Us
Jason V.
5 out of 5
2/28/2026
She was great!
Brett B.
5 out of 5
2/27/2026
Mr. Pitlock was very professional and informative about my vehicle. He was very friendly and kept me aware of what was happening with my maintenance.
Martin M.
2 out of 5
2/27/2026
I had a 9:15 appointment and didn’t get out of there until 11:15 for an oil change. I don’t appreciate your hidden charges for “ materials” and oil disposal. Just include them in the price so there are no surprises. Also, who ever worked on my car was smoking in my car. I don’t smoke so it was not a pleasant surprise to get in my car and smell the unpleasant oder.
Gladys S.
3 out of 5
2/27/2026
My arrival to quick Lane was around nine and my departure was after one pm. The only issue was I was not informed of the length of time and not ask if I needed shuttle home and back upon completing the work.
James L.
5 out of 5
2/26/2026
Great!
Darren B.
5 out of 5
2/26/2026
Gloria is very knowledgeable and helpful
Randy B.
5 out of 5
2/25/2026
Jason was very professional & understanding about my needs with my vehicle...I enjoyed working with him
Billy S.
5 out of 5
2/25/2026
Keep up the good service
Larry Y.
5 out of 5
2/24/2026
Jason is a wonderful asset to Sutton FORD ", he goes above and beyond...A quite essential customer's and Company liaison... a always very pleased with Jason's professionalism.."
Tyler M.
5 out of 5
2/24/2026
Timothy Was Great! Helpful & Efficient!
Kristine R.
5 out of 5
2/24/2026
Gloria was kind and thorough!
Village Of.
5 out of 5
2/23/2026
Great service. Sutton Ford, Melissa communicates with us always.
Chevelle W.
5 out of 5
2/22/2026
Gloria was very nice and helpful of all my needs. Thank you Gloria keep up the good work of serving customers when they walk through the door of sutton ford and God will do the rest for you.
Nicholas L.
5 out of 5
2/22/2026
Sutton ford and Melissa were great!
Nate T.
5 out of 5
2/22/2026
Great service writer no better
Sameer E.
5 out of 5
2/21/2026
She was exceptional there was a problem at the cashier and long line and she saw me standing there waiting she took the time to come over and get my keys for me and processed me out. I wish more people were like her very kind and considerate and concerned. I want to thank her once again for everything she did for me.
Edward Y.
5 out of 5
2/21/2026
Good Job
Murray D.
4 out of 5
2/21/2026
Murray D
Adrikus W.
1 out of 5
2/21/2026
I had a very bad experience.\n I came in for a simple oil change.\n The next morning, it was transmission fluoride all over the driveway. Instead someone explaining what happened.They said that the truck was old anyway and pretty much tried to sell me something new. There was no transmission fluid, leaking, or any issues with my transmission before I came into that shop.
Randy B.
4 out of 5
2/21/2026
Everybody was nice and efficient. Didn't have to wait long.

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