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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8316 reviews 71%
4 star 2349 reviews 20%
3 star 185 reviews 2%
2 star 404 reviews 3%
1 star 498 reviews 4%
Review Us
Michael P.
4 out of 5
3/21/2026
Jason and the team were great to work with . My only issue is they didn’t wash the car like they were supposed too.. so with that I give the overall service rating 8 out of 10
Lavern B.
5 out of 5
3/21/2026
Jason always deliver a job well done. He has the best customer service skills. Very friendly.
Crystal B.
4 out of 5
3/21/2026
I got my windshield replaced due to a sizable crack. Over the weekend,I heard a rattling sound coming from the drivers side towards the base of the new windshield. I called Tim Tuesday morning and he had the appointment setter contact me right away. I brought the car in and Timothy found the problem right away. I really appreciate the great service that he gives with a smile. He's very professional and personable. I highly recommend him and Sutton Ford to EVERYONE !!!
Christina .
4 out of 5
3/21/2026
Gloria was fantastic! Very professional and personable. A great friendly personality. I also want to say the same about the gentleman that was working with her at the front desk today. I did not catch his name but he is also an excellent representative for your company.
Terrence T.
5 out of 5
3/20/2026
As always, I am impressed and appreciative of the excellent service and customer focus that Melissa and her team provides me.
Margarito H.
5 out of 5
3/20/2026
Very happy with the service
Darlene S.
4 out of 5
3/20/2026
Thank you for letting me know what was wrong with my vehicle. It was there 1 week ago and then this week had a serious issue. It stopped on me while I was driving down a very busy street.
Levi B.
4 out of 5
3/20/2026
Tim was an excellent service associate. Thanks ????
Naomi H.
4 out of 5
3/20/2026
Jillian is the best service right you have she always answers my questions and she’s responsive to all of my needs when it comes to my car no matter what I need she can take care of it
Conner K.
5 out of 5
3/20/2026
Great service
Shattera S.
5 out of 5
3/19/2026
Gloria did a great job with explaining the services you provide and the ones thats needed . Her customer service was outstanding
Julian A.
4 out of 5
3/19/2026
I will have to drive the truck to answer that
Mary N.
2 out of 5
3/19/2026
It took way too long to get the service done. Even with an appt, the work in the car did not begin for 1.5 hours. I was never given an explanation for the delay
Debra P.
5 out of 5
3/19/2026
She's great. Upon approaching the desk I'm greeted in such friendly,welcoming manner yet professional.She's helpful,went above and beyond to answer my questions.I have been a customer of Sutton for years the Service Department has consistently provided exceptional service.5 Star rating. With Gloria that rating continues to be 5 Star!
Johnathon B.
5 out of 5
3/19/2026
everything was great Jillian is always fantastic to deal with thank you
Brittany L.
3 out of 5
3/18/2026
The company gave him the wrong address but when he contacted me I told him where he needed to be and he was really chill about it all. We shared some laughs and he said he would be at my house soon. When he got there everything was taken care of in less than 6 seconds. He's a good employee. Good with people. He knows how to talk to them. You should give him a raise after all that driving.
Debora C.
5 out of 5
3/17/2026
Great service. Wait time was good.
Markus P.
5 out of 5
3/14/2026
Jillian was amazing , she kept me informed every step of the way. She made sure my vehicle was dropped back off at my job! I’ve been bragging on Sutton Ford all day because of her efforts! Thank you from a very satisfied Sutton Ford Customer!!
Michael F.
4 out of 5
3/14/2026
Melissa, was the absolute best! Was able to make an appointment super fast, she was soo nice and made sure my issue was addressed extremely quickly. She kept me updated through text, and my vehicle was in and out very fast, but her customer service was probably the best I’ve experienced at a dealership, Sutton ford is my new home for service, and she’s my number one to deal with!
Lawrence R.
5 out of 5
3/14/2026
Jason is a very helpful person and he'll go that extra mile to help you out.

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