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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8212 reviews 71%
4 star 2322 reviews 20%
3 star 181 reviews 2%
2 star 400 reviews 3%
1 star 492 reviews 4%
Review Us
Everlene H.
5 out of 5
2/2/2026
Excellent services
Rosalind P.
4 out of 5
2/1/2026
My experience today was great.
Jessica L.
5 out of 5
1/31/2026
Jillian was wonderful to work with. She answered all of my questions, truly empathized with my situation, and even suggested helpful options to make getting my car back easier once service was complete (the service valet was a lifesaver!). She has excellent customer service skills and is also very knowledgeable about cars and their issues. She’s great! Thank you, Jillian!
Tyrone T.
5 out of 5
1/31/2026
I really appreciate the service. Everything was great. Everybody treats you well with CARE
Lashawn S.
4 out of 5
1/31/2026
Went above and beyond! Ensured I was completely taken care of down to getting air in my tires because he noticed they were low. Thoroughly explained the issues with my car and what they did to fix it.
Kenneth C.
5 out of 5
1/30/2026
Jillian was great! She went the extra mile to make sure our car was repaired quickly. Sincerely, Ken and Eve Cotton
Ilah B.
5 out of 5
1/30/2026
Always good service at Sutton Ford.
Jacquelyn D.
5 out of 5
1/30/2026
Sutton Ford is on of the greatest Dealership in Illinois.There service is the best of the best.Keep up the great work,and tell Jillian Stanford her service experience cannot be beat.Thank you for caring about me.
Marshall C.
5 out of 5
1/30/2026
Very professional
Kevin M.
4 out of 5
1/30/2026
Bryan Jones is by far the best Quick Lane Manager Sutton Ford has. He’s always polite and caters to my service needs. He makes great recommendations for my vehicle maintenance. I cannot imagine Quick Lane without Bryan.
Not Provided.
5 out of 5
1/30/2026
Very helpful
Reginal C.
5 out of 5
1/30/2026
Bryan Jones made sure that my experience at Sutton Ford was top-notch. He was both extremely pleasant and very professional.
Larry H.
5 out of 5
1/29/2026
He really made me feel like he cared about my problem.
Brian J.
5 out of 5
1/29/2026
Gloria was very helpful, professional and courteous. Very pleased to work with her.
Victor N.
5 out of 5
1/29/2026
Wonderful experience Thank you
Lester H.
1 out of 5
1/28/2026
I was not informed that I had an oil leak,instead I received a text message layer with a link related to the service that told me .my vehicle had an oil leak after I left the dealership. Not good business.
Robert W.
5 out of 5
1/27/2026
Timothy was knowledgeable, professional and friendly with helping to service my vehicle. He called me with prompt updates.
Mike B.
4 out of 5
1/27/2026
Bryan and the tech got me in and out quickly. Very positive experience.
Edgar G.
1 out of 5
1/27/2026
2 of my tires were not calibrated properly, I ended up paying to get them aired up. My tires use 80 lbs. and they calibrated them to 60.
Eddie C.
5 out of 5
1/26/2026
Good job

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