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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8210 reviews 71%
4 star 2322 reviews 20%
3 star 181 reviews 2%
2 star 400 reviews 3%
1 star 492 reviews 4%
Review Us
Larry T.
4 out of 5
3/4/2026
Cars are all very similar, the difference is the staff separating yourself from others. This is done with people like Jillian who I cannot say enough positives about the reason I will continue to return to Sutton Ford.
John .
5 out of 5
3/4/2026
Exceptional service and very thorough description of my issues. Tim made it easy to understand and helped the entire way
Fredrick D.
5 out of 5
3/4/2026
Melissa greeted me with a welcome smile and was pleasant throughout my visit. Thank you
Richard S.
4 out of 5
3/4/2026
Top to bottom job well done
Louis W.
5 out of 5
3/4/2026
My experience with Jason Dunkin Scott Jr. is always great. I really appreciate his honesty and his colleagues that work on my vehicle to make the customer happy. He JASON is a great asset to Sutton Ford. Keep up the good work guys.
Cynthia T.
5 out of 5
3/3/2026
Ms. Stanford is patient, professional & kind. She was able to explain all of the questions that I had. Sutton Ford is Wonderful. Thank you.
Jordonna M.
4 out of 5
3/2/2026
My service at the Sutton Ford dealership service department was excellent. They kept me aware to win my parts arrived, and when I arrived to get my service done, I was the second person in line.
George C.
4 out of 5
3/1/2026
Tim is awesome.
Kira H.
5 out of 5
3/1/2026
Service was great
James A.
1 out of 5
2/28/2026
Came in because i was told your store had a road force wheel balancer, i have a f450 on 19.5 wheels. That balancer is the only to get them right. I offered to pay extra because i know debeading and rotating the tire on the rim **** and your tech should get paid. When i left i have a mild vibration still, when i looked at the tires and wheels from under the truck. None show signs of the full process. No marks from soap. No chalk lines. Nothing.
Benjamin B.
5 out of 5
2/28/2026
Excellent service...courteous and professional!
Jason V.
5 out of 5
2/28/2026
She was great!
Brett B.
5 out of 5
2/27/2026
Mr. Pitlock was very professional and informative about my vehicle. He was very friendly and kept me aware of what was happening with my maintenance.
Martin M.
2 out of 5
2/27/2026
I had a 9:15 appointment and didn’t get out of there until 11:15 for an oil change. I don’t appreciate your hidden charges for “ materials” and oil disposal. Just include them in the price so there are no surprises. Also, who ever worked on my car was smoking in my car. I don’t smoke so it was not a pleasant surprise to get in my car and smell the unpleasant oder.
Gladys S.
3 out of 5
2/27/2026
My arrival to quick Lane was around nine and my departure was after one pm. The only issue was I was not informed of the length of time and not ask if I needed shuttle home and back upon completing the work.
James L.
5 out of 5
2/26/2026
Great!
Darren B.
5 out of 5
2/26/2026
Gloria is very knowledgeable and helpful
Randy B.
5 out of 5
2/25/2026
Jason was very professional & understanding about my needs with my vehicle...I enjoyed working with him
Billy S.
5 out of 5
2/25/2026
Keep up the good service
Larry Y.
5 out of 5
2/24/2026
Jason is a wonderful asset to Sutton FORD ", he goes above and beyond...A quite essential customer's and Company liaison... a always very pleased with Jason's professionalism.."

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