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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8210 reviews 71%
4 star 2321 reviews 20%
3 star 181 reviews 2%
2 star 400 reviews 3%
1 star 492 reviews 4%
Review Us
Naomi H.
4 out of 5
3/20/2026
Jillian is the best service right you have she always answers my questions and she’s responsive to all of my needs when it comes to my car no matter what I need she can take care of it
Conner K.
5 out of 5
3/20/2026
Great service
Shattera S.
5 out of 5
3/19/2026
Gloria did a great job with explaining the services you provide and the ones thats needed . Her customer service was outstanding
Julian A.
4 out of 5
3/19/2026
I will have to drive the truck to answer that
Mary N.
2 out of 5
3/19/2026
It took way too long to get the service done. Even with an appt, the work in the car did not begin for 1.5 hours. I was never given an explanation for the delay
Debra P.
5 out of 5
3/19/2026
She's great. Upon approaching the desk I'm greeted in such friendly,welcoming manner yet professional.She's helpful,went above and beyond to answer my questions.I have been a customer of Sutton for years the Service Department has consistently provided exceptional service.5 Star rating. With Gloria that rating continues to be 5 Star!
Johnathon B.
5 out of 5
3/19/2026
everything was great Jillian is always fantastic to deal with thank you
Brittany L.
3 out of 5
3/18/2026
The company gave him the wrong address but when he contacted me I told him where he needed to be and he was really chill about it all. We shared some laughs and he said he would be at my house soon. When he got there everything was taken care of in less than 6 seconds. He's a good employee. Good with people. He knows how to talk to them. You should give him a raise after all that driving.
Debora C.
5 out of 5
3/17/2026
Great service. Wait time was good.
Markus P.
5 out of 5
3/14/2026
Jillian was amazing , she kept me informed every step of the way. She made sure my vehicle was dropped back off at my job! I’ve been bragging on Sutton Ford all day because of her efforts! Thank you from a very satisfied Sutton Ford Customer!!
Michael F.
4 out of 5
3/14/2026
Melissa, was the absolute best! Was able to make an appointment super fast, she was soo nice and made sure my issue was addressed extremely quickly. She kept me updated through text, and my vehicle was in and out very fast, but her customer service was probably the best I’ve experienced at a dealership, Sutton ford is my new home for service, and she’s my number one to deal with!
Lawrence R.
5 out of 5
3/14/2026
Jason is a very helpful person and he'll go that extra mile to help you out.
Byron M.
5 out of 5
3/14/2026
Always provided excellent service
Insurance (.
4 out of 5
3/14/2026
A recall was found and performed during my oil change
Randy B.
5 out of 5
3/14/2026
Very professional swevice
Charles H.
5 out of 5
3/13/2026
She was very helpful and very professional I really appreciate the service she offere
Kevin S.
5 out of 5
3/13/2026
She was very thoughtful and informative and helpful.
Ranier B.
5 out of 5
3/13/2026
His service is great, friendly, & knowledgeable.
Shawn C.
2 out of 5
3/12/2026
I had to bring my car in instead of the mobile service I scheduled. I was charged “miscellaneous” fee which was not listed on the coupon I used. I was told the rebate would be added and all I would pay for the service was 29.99, not have to mail out for the rebate. The cashier lost my key and after almost 15-20 minutes of searching I was late for a client meeting. The cashier had an attitude about me disputing the $9.43 charge and insisted she never had the key. Ultimately I had to be dropped off, and 15 min later my key was found under her desk.
Henrietta W.
4 out of 5
3/11/2026
He is A gentleman

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