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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2430 reviews 67%
4 star 823 reviews 23%
3 star 120 reviews 3%
2 star 122 reviews 3%
1 star 152 reviews 4%
Review Us
Kevin S.
4 out of 5
1/11/2023
Team did a good job and thankfully realized I needed other things done (inspection, oil change, etc.). Also they were good to make sure I understood possible charges before doing work.
Carol R.
5 out of 5
1/11/2023
My customer service today was with Kim Cristie. As always, Kim was professional, knowledgeable and friendly. She never disappoints.
Jennifer B.
4 out of 5
1/11/2023
I like how Matthew came to get me when my car was done. I do appreciate the time that he took and made sure I understood my bill and anything else. Ask if I had any questions. I asked if someone could help me program my RAV with my phone. He told me someone would be out to help me. Was very professional and I appreciated it.
Royal Coleman.
2 out of 5
1/10/2023
The tire light was on inside the car. Today’s service was a tire rotation and 35,000 mile service check. The tire pressure was low in the spare tire and light remained on after car was serviced.
Cheryl R.
5 out of 5
1/10/2023
I was extremely satisfied. Your team was friendly, professional, thoroughly explained everything to me about my car and its issues. Great people, great service! Thank you so much!
Cynthia S.
5 out of 5
1/8/2023
I always appreciate the honesty and integrity of Palmiero Toyota! Thank you Cindy
Charles S.
2 out of 5
1/7/2023
Extremely disappointed in my experience at Palmiero Toyota, lack of communication from the start with unfriendly workers.
John F.
4 out of 5
1/7/2023
Service was on-point… but my question is that having been greeted by Matt Izbinski and later, checked out also by Matt… but in between I hear from a Kimberly Christie, a Service Advisor (?) for my vehicle. Yet I don’t believe that I met her.regarding my Highlander. Just wondering? John F
Danny M.
5 out of 5
1/7/2023
Thank you, it was a good experience had at Palmerio Toyota today.
Brian M.
1 out of 5
1/6/2023
I tried the new text technology and was successful using it but will not use it next time because I would prefer a phone call as per what needs to be done to our vehicle. Also this time when the vital fluids were tested we did not get to see the card to look at the results ourselves. We were assured it passed and I trust Palmeiro, but we just like to be more involved in the care of our vehicles.
Brian S.
5 out of 5
1/6/2023
Good service
Andrew N.
4 out of 5
1/6/2023
Great job! I got a rental, so my regular routine wasn’t really disrupted.
Richard H.
4 out of 5
1/6/2023
They were so busy when I arrived I was sure my service would take longer than expected. I was wrong. The car was ready expeditiously and with a smile and a thank you.
Jeffrey W.
5 out of 5
1/6/2023
Twas a nice and relaxed visit
Robert L.
2 out of 5
1/5/2023
Great service. Pleasant personnel. Nice waiting area. Only one recommendation for improvement. On each of the several maintenance visits, Palmiero has never up-dated the owner’s maintenance record book. For each visit I have left the book out. Each maintenance task listed there is a place for a “Dealer completion certification” signature/date.
Michael D.
4 out of 5
1/5/2023
Very friendly and did not take a long time !
Elizabeth S.
5 out of 5
1/5/2023
Toyota Care is a terrific program and your staff execute it beautifully!
Susan L.
5 out of 5
1/5/2023
Everyone does a great job.
Scott K.
5 out of 5
1/5/2023
Everything was great ????
Gary M.
5 out of 5
1/5/2023
I was extremely satisfied with the service experience with Kim. Everything that was done was explained in detail.

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