I’ve had nothing but great experiences with Victor. He’s always willing to go that extra step for customers. Definitely the right place to take my vehicle.
Tim kept me notified on the status of my vehicle as it was a major repair which was great!
He is the best I have ever used. Kind, explained everything and very nice
Adrian took care of me as always!!!
This was an oil change per the wave program. I had the person schedule it at the most convenient time for the dealership (2 weeks out). I arrive and wait 10-15 minutes for my advisor, no big deal. I make some small talk as in, “ I guess this is part of the wave program” it’s a 2021 Jeep Wrangler . “Well we will have to see if you are part of the wave”. REALLY! Hey low and behold I am part of the wave. “So it’s going to be two hours”. Really two hours. “Maybe longer could be 2.5-3, we are so busy, so busy. “. I say well then per the wave you can provide me a vehicle. “We don’t have vehicles you do know there is a National vehicle shortage. There are no wave vehicle”. I suggest you advise jeep if you don’t want to play with the program. But that is jeeps national program so DO IT but don’t give the customer crap about a National shortage. Jeeps are not cheap. So at two hours and five minutes my car is done and brought to me. No paper floor mat. No plastic on my seat. So any crap on the uniforms of every person is now in my car. REALLY! I have purchased 6 cars from you in six years I remember you guys selling 3-400 cars a month or more. You are not busy yet the service department acts like they are buried. Not my problem. And just another comment. If you put coffee and donuts out for your guests. I don’t eat them no big deal but it should not be a steady stream of employees drinking all the coffee and eating all the donuts. It looks tacky. So how was my experience. I am the customer. It can begin with. Doing what you can to hasten the process not trying to talk me into leaving or making certain I never come back or never buy a car from you again. Crappy service. Lots of people walking around . Friendly but a friendly waiter serving crap food well you know. You need to do better. A lot better
85K service on my LS460 - in and out in about 4 hours - Ronnie Crowe, Service Advisor, was professional, knowledgeable and courteous as always. Great experience!
Hassan is always helpful!
John is professional, courteous and efficient. He’s the Best service advisor I’ve experienced. He does his best to take care of business and get you on your way. He’s friendly, pleasant and helpful. I appreciate that very much.
Was very polite and professional.
Daniel was very professional and we were happy with service he provided. However spending over a 100K on a vehicle and not being able to enjoy it fully even before first payment was due was a very unpleasant experience
Scott is an excellent upbeat service coordinator. He takes my service seriously
Scott Margie was easy to work with! I feel like I’m driving a new car !
Good work Lexus!
Daven is a true professional and is very attentive.
While I was satisfied with the care my car received and with Mr Small I was not satisfied with the way I was received upon entering the service area. Every service department that I have gone to before always had someone to greet you and assist with you needs. I waited in my car for a while while people and automobiles were scurrying about. I finally went into one of the booths where I was basically ignored until I said this place is incredibly disorganized. That got some attention. I expect better than that.
Brad Hallock has always been helpful with any issues and always courteous. He is exceptionally helpful with service with our families cars.
Kyle and his trainee were extremely helpful!
Excellent technicians and advisor!
The servicio is very well thank you so much
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