I dropped off my car on 11/16/19 for an airbag recall. While I was driving home I noticed that Personal items were stolen from my car. I'm wondering how can you hire people without a background check? All I want are my items back, especially my Rosey Beads, Who will steal Rosey beads? but an evil person that you have working in your service department. This is a felony, I don't want to press charges against your workers in the service department. All I want is for all of my stolen items returned. I'm also missing a crystal **** that was hanging on the rearview mirror that I purchased on a trip overseas. Plus many of my CD’s. My concern is what else have they taken that I have not noticed yet? I'm afraid that maybe they Stolen my identity as well? When I call all I get is the runaround, the public should be aware of what is happening in your company especially in the service department. If I would have known your people steal from customers I would have never gone to the Cerritos Center. All you have to do is find out who had access to my car on 11/16/19 and you will find the person or persons who went through my car and helped themselves to whatever. I'm still not sure what else is missing until the day I might need it. My biggest concern is my identity!!!!!! They had access to personal information, my insurance papers were in the car, they could have taken a selfie of my personal information. I'm sickened over this and would like some answers plus my stolen items. Please call me at ****-****-xxxx. I would appreciate it very much if you can explain why you hire workers who steal. Maybe the news media would love to hear how Nissan takes advantage of elderly people. Shame shame shame on you.
Carlos gave me excellent customer care.
I want to thank Carlos for tending to my car with excellent customer service and professional mannerism.
Super comfortable waiting area!!
Charlie was professional and kept me in touch every step of the way which was much appreciated!
Edgar Villalobos was super friendly, knowledgeable, and took care of my issues. I will definitely bring my vehicle back to him !
Second time helped by John excellent job, very satisfied
Edge looked great . Service was excellent and was done when promised.
Thanks to Daren for professional service and great attitude.
Phil And Donna H
Jody was so extremely helpful making sure our car was safe and we were fully taken care of as quickly as possible!
She was so amazing, kind and understanding. You should be proud to have employees like her on your team! For people like her, I will keep going back for a long time
Thank you for taking care of us.
Jody was very efficient with servicing our vehicle. Very personable as well
Fix the issue I came in for is the only way to make me satisfied and you can’t do that after me wasting my time twice coming in for the same thing so don’t bother contacting me. I am done with Lexus!
Great service provider for my 2003 F150
Very professional nice and kind.
Service Center Directions
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort