Service Center

Real Reviews From Verified Customers

Deborah P.
2 out of 5
11/18/2019
I dropped off my car on 11/16/19 for an airbag recall. While I was driving home I noticed that Personal items were stolen from my car. I'm wondering how can you hire people without a background check? All I want are my items back, especially my Rosey Beads, Who will steal Rosey beads? but an evil person that you have working in your service department. This is a felony, I don't want to press charges against your workers in the service department. All I want is for all of my stolen items returned. I'm also missing a crystal **** that was hanging on the rearview mirror that I purchased on a trip overseas. Plus many of my CD’s. My concern is what else have they taken that I have not noticed yet? I'm afraid that maybe they Stolen my identity as well? When I call all I get is the runaround, the public should be aware of what is happening in your company especially in the service department. If I would have known your people steal from customers I would have never gone to the Cerritos Center. All you have to do is find out who had access to my car on 11/16/19 and you will find the person or persons who went through my car and helped themselves to whatever. I'm still not sure what else is missing until the day I might need it. My biggest concern is my identity!!!!!! They had access to personal information, my insurance papers were in the car, they could have taken a selfie of my personal information. I'm sickened over this and would like some answers plus my stolen items. Please call me at ****-****-xxxx. I would appreciate it very much if you can explain why you hire workers who steal. Maybe the news media would love to hear how Nissan takes advantage of elderly people. Shame shame shame on you.
Diane K.
5 out of 5
11/18/2019
Carlos gave me excellent customer care.
Patrick T.
5 out of 5
11/18/2019
I want to thank Carlos for tending to my car with excellent customer service and professional mannerism.
Sandra T.
4 out of 5
11/18/2019
Super comfortable waiting area!!
Russell C.
5 out of 5
11/18/2019
Charlie was professional and kept me in touch every step of the way which was much appreciated!
Julian C.
4 out of 5
11/18/2019
????????
Veronica J.
5 out of 5
11/18/2019
Edgar Villalobos was super friendly, knowledgeable, and took care of my issues. I will definitely bring my vehicle back to him !
Bryan H.
5 out of 5
11/18/2019
Second time helped by John excellent job, very satisfied
Paul H.
5 out of 5
11/18/2019
Jesse was great
Phil And.
5 out of 5
11/18/2019
Edge looked great . Service was excellent and was done when promised. Thanks to Daren for professional service and great attitude. Phil And Donna H
Kevin M.
5 out of 5
11/18/2019
Jody was so extremely helpful making sure our car was safe and we were fully taken care of as quickly as possible!
Luis R.
5 out of 5
11/18/2019
She was so amazing, kind and understanding. You should be proud to have employees like her on your team! For people like her, I will keep going back for a long time
Dahlia T.
5 out of 5
11/18/2019
Thank you for taking care of us.
Nelson Q.
5 out of 5
11/17/2019
Thank you!
Glenn G.
4 out of 5
11/17/2019
Completely Satisfied
GARY S.
5 out of 5
11/17/2019
Jody was very efficient with servicing our vehicle. Very personable as well
Lattie J.
1 out of 5
11/17/2019
Fix the issue I came in for is the only way to make me satisfied and you can’t do that after me wasting my time twice coming in for the same thing so don’t bother contacting me. I am done with Lexus!
Becky K.
5 out of 5
11/17/2019
she was the best!!!
STEVE N.
5 out of 5
11/17/2019
Great service provider for my 2003 F150
WILBURN C.
5 out of 5
11/17/2019
Very professional nice and kind.

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