Communication was lacking, no communication about owing a balance. Vehicle was recently purchased and sat parked for longer than it’s been driven and all service repairs were denied coverage from the dealership (where I purchased the vehicle) and the extended service contract. Took 3 days to find my vehicle that was transferred to another dealership for service, without being communicated to me.
Kyle and his kind and thorough service is why I will remain a loyal Airpark Jeep client!
Went very smooth Kyle was great to work with
Anthony, our service person for a number of years. We feel satisfied with his suggestions and his attention to situation at hand.
I have never felt more taken care of in regard to my vehicle than I did with Richard and the technician. Both made an unexpected effort to get my car ready for me earlier than I expected because they knew that I was going through a medical treatment. Literally, I cannot explain how grateful I am or how my day was turned around because of the text that I received telling me that my car was ready ahead of time. So thankful and appreciative.
Kyle has been my service advisor for a number of years and I have always appreciated the service he provides.
This was one if the worst service experiences Ive ever er had. Kim ia not the problem. Management is. O have seen the service environment and culture deteriorate at Airpark steadily ove the last few years.
Id be glad to discuss specifics with management at any time.
I have never filled out a survey…Ever. John was outstanding. The best service advisor I have had. Keep it up John - well done.
Anthony took care of business in his usual professional way. He represents the company in a very positive way! Thankfully Anthony is the best!
John was great. He was very knowledgeable and personable and professional.
Great service as always!! Very professional and quick.
John was professional and a pleasure to work with.
John is a great asset to your dealership very professional and always is looking out for the customer I truly appreciate him!
Kyle was great, I would definitely not only recommend the shop but him as well. He is honest and helpful, will be back and requesting to work with him again. Great guy.
It was my worst interaction with a service rep in the 19 years Ive been coming to Airpark. In fact I'd like to change reps and never interact with him again.
Anthony is a consummate professional. His commitment to excellent customer service and selfless teamwork with his colleagues is very evident and reflects great credit upon himself and the Airpark Dodge dealership.
I had a new service advisor on this trip and it did not go as smoothly as hoped. The outward communication was very poor. You had my truck for two weeks and the only time I got answers was when I took the time to call and ask for updates. Three days before I picked up my vehicle the diagnosis changed and I was caught totally off guard. If a pick up time or date changes, a warranty gets approved or denied or a mechanical diagnosis changes… these are all times to contact your client in my opinion.
Social