Waiting was too long...3 1/2 hours for an oil change. Car not properly washed. This was my 1st time for service at this dealership and I was NOT impressed.
10/25/2025
Neill N. VERIFIED CUSTOMER
Mike is a great advisor. He really took the time to show me why the vehicle was functioning the way it has been. I really appreciate his assistance and support.
10/25/2025
Mariel R. VERIFIED CUSTOMER
Raffi was great!
10/25/2025
Bruce R. VERIFIED CUSTOMER
Thank you! we appreciate Robert Melendez and the rest of the of the crew for taking such good care of our car!!
10/25/2025
Dolores S. VERIFIED CUSTOMER
Did you rotate & balance my tires?
10/25/2025
Sylvia R. VERIFIED CUSTOMER
Hector was very helpful and provided updates right away. I was very happy with his service
10/25/2025
Julian I. VERIFIED CUSTOMER
He’s very respectful kind and eager to offer great customer service. I left relieved and plan on having all my services at this location.
10/25/2025
Charlotte L. VERIFIED CUSTOMER
Gerardo (Jerry) was terrific. Very helpful to me, courteous, knowledgeable & professional !
A smiling face and warm personality. You can tell he loves his job.
I certainly will ask for him at my next service.
10/25/2025
Suzanne V. VERIFIED CUSTOMER
Jake was very professional and helpful.
10/25/2025
Jeffrey C. VERIFIED CUSTOMER
Jesse is top notch, 10+ out of 10!
10/25/2025
David S. VERIFIED CUSTOMER
Jeff, everything is ok except ion the way home I received a screen notification that the tire sensors are not working. Do they have to be reset after new tires installed. How do I do this?
10/25/2025
Jasmine P. VERIFIED CUSTOMER
Mark consistently delivers excellent service. He is personable, efficient, and clearly explains the services that my car needs. His expertise and professionalism reassures me that my car is well taken care of! I am always grateful to be assisted by him! Thank you for all you do, Mark.
10/25/2025
Matt B. VERIFIED CUSTOMER
Great staff. Very friendly and professional
10/25/2025
Lakira D. VERIFIED CUSTOMER
Excellent communicator!
10/25/2025
Anthony D. VERIFIED CUSTOMER
All good
10/25/2025
Phil T. VERIFIED CUSTOMER
Very professional. Thanks!
10/25/2025
Nia P. VERIFIED CUSTOMER
Xavier always goes above and beyond with his customer service
10/25/2025
Donna M. VERIFIED CUSTOMER
Billy is always so helpful and a joy to work with. I always have a wonderful experience at Lexus of Colorado Springs. I am always telling people that you have the best customer service and I’m always satisfied with your service.
10/25/2025
Wesly L. VERIFIED CUSTOMER
Maico was absolutely amazing! He was so professional and kind, and truly cared about helping me from start to finish. He kept me updated every step of the way and made sure I always knew what was going on with my car. I really appreciate his compassion and attention to detail. I’m so grateful that Maico was my advisor at JM Lexus — he made the whole experience stress-free and pleasant. Highly recommend him!