Jose Valdez was very professional and friendly in handling the service on my car. I was very satisfied with his service.
12/19/2025
Timothy H. VERIFIED CUSTOMER
Ernesto was very courteous. My car was returned to me in a timely manner.
12/19/2025
Gwen S. VERIFIED CUSTOMER
We love kay, sooo nice and beautiful heart will keep us coming.
12/19/2025
Tim W. VERIFIED CUSTOMER
Thank you great job
12/19/2025
Ana G. VERIFIED CUSTOMER
Mr Jesse Colon is always professional, attentive and ready to answer any concerns . He explains what repairs are needed so patiently snd always a pleasure to see that Lexus of Valencia had staff as him, he ‘s an asset to Lexus . He is so uplifting with clients, always with a smile . Thank you Lexus for such an amazing, respectful and knowledgeable ????
12/19/2025
Ronald P. VERIFIED CUSTOMER
Was totally impressed with service experience.
12/19/2025
Donald R. VERIFIED CUSTOMER
He was extremely helpful and made the entire process seamless. He kept me informed about the status of my vehicle and explained everything in a way that was easy to understand. Truly professional service!
12/19/2025
Becky M. VERIFIED CUSTOMER
When i brought the loaner car into the garage, a gal told me to take a seat in the lounge and someone will come get me. I waited 35 minutes before I asked someone why it was taking so long. SSince there were several people waiting in the lounge, I thought I was waiting in line. Found out people were just getting their car washed.
12/19/2025
Marilyn O. VERIFIED CUSTOMER
Helen is the best service representative. She always makes sure my vehicle is properly cared for. She keeps me up to date on progress and is never pushy about repairs. She is always kind and friendly ❤. Thank you.
12/19/2025
Marieta R. VERIFIED CUSTOMER
Christian is the perfect person for this job. He really knows everything about his job.
12/19/2025
Nancy T. VERIFIED CUSTOMER
Rob was very easy to deal with and professional !
12/19/2025
Charlotte H. VERIFIED CUSTOMER
Jesse did a great job and he was friendly, helpful, and very professional.
My critical concerns are related to your service technician documenting that I needed (immediate attention required) four new tires on my vehicle when my tires are not even close to needing to be replaced. This “suggestion” that I needed to spend more than $1,700 on tires that were clearly not needed speaks volumes to the integrity (and/or competency) of your service department. It’s unsettling to believe that a Lexus dealership would allow this breech of trust compromise the Lexus brand in such a fashion.
12/19/2025
Andrew W. VERIFIED CUSTOMER
Alfred was professional and informative from the time I called until the time I picked up my car. I prefer to only deal with him in the future. Lexus hired well!
12/19/2025
Helen M. VERIFIED CUSTOMER
Chris is an excellent Advisor and he makes me feel very comfortable with how he speaks to me and his knowledge of the Lexus cars.
Thank you Chris
12/19/2025
Simo V. VERIFIED CUSTOMER
We were very satisfied and appreciate the loaner and car wash!
12/19/2025
Janet R. VERIFIED CUSTOMER
He was friendly and professional.
12/19/2025
Dennis B. VERIFIED CUSTOMER
Everything was fine, no comment..
12/19/2025
Jana R. VERIFIED CUSTOMER
He always provides the epitome of customer service and professionalism. I appreciate him always being upfront and direct with me. I always ask for Faustino when I make an appointment.
12/19/2025
Mary C. VERIFIED CUSTOMER
Alex is wonderful as is all the employees I encounter there.
I live in downtown San Diego but have always serviced at El Cajon Lexus Your improvements are impressive!!!