It shouldn’t take 2.5 hours to do a simple 5000 mile service
12/20/2025
Rick M. VERIFIED CUSTOMER
Wendy was great to work with.
She was everything we expect from a JM employee.
12/20/2025
Genene N. VERIFIED CUSTOMER
He completely answered several of my questions. I was so impressed with how clean they returned my car.
Thank you!
12/20/2025
Melanie A. VERIFIED CUSTOMER
I appreciate that everyone was so helpful and accommodating even when I forgot my original appointment.
12/20/2025
Linda P. VERIFIED CUSTOMER
I have no plans to sell my vehicle, just curious what you think it might be worth. I turned 86 this month and am not comfortable with all the new technology that comes with the new cars.
12/20/2025
Glen R. VERIFIED CUSTOMER
Great experience
12/20/2025
Joe B. VERIFIED CUSTOMER
Great communication. Extremely helpful staff
12/20/2025
Theresa S. VERIFIED CUSTOMER
Cory was very friendly and took excellent care of my situation.
12/20/2025
Gordon P. VERIFIED CUSTOMER
Autumn was great
12/20/2025
Jennifer B. VERIFIED CUSTOMER
You should have snacks!
12/20/2025
Cheryl S. VERIFIED CUSTOMER
Waiting time was shorter than expected which was appreciated.
12/20/2025
Candace P. VERIFIED CUSTOMER
Omar was great! Answered all my questions, kept me updated with any changes and as always friendly and professional. Always a pleasure to work with
12/20/2025
Jessica F. VERIFIED CUSTOMER
She was extremely courteous and helpful. Provided excellent service.
12/20/2025
Roslyn K. VERIFIED CUSTOMER
Isaiah did an outstanding job.
12/20/2025
Iris S. VERIFIED CUSTOMER
My tires are different. Although you rotated
them, i fear the tires were replaced as the ride is rougher like an older car. My car rode very dmooth prior to your service
Iris S
12/20/2025
Howard F. VERIFIED CUSTOMER
Wendy was efficient, patient , and very kind… very professional in a welcoming way..
12/20/2025
Carleen R. VERIFIED CUSTOMER
Sam is the absolute best. 10/10!
He has excellent customer service skills and he really cares about the whole service experience.
12/20/2025
Chantal J. VERIFIED CUSTOMER
Adrian went above and beyond to ensure I was taken care of. People like him are why I purchased a Lexus and will continue to do so in the future. Only thing I’d improve is having more of him. Job well done!
12/20/2025
Dennis R. VERIFIED CUSTOMER
Jeff was extremely courteous , knowledgeable and helpful in every way concerning my questions and concerns during my recent service appointment. On a scale of 1-10 ( 10 being highest) Jeff was 11+.