Always a great, simple and smooth experience with Tony and the entire Lexus team
12/19/2025
Ruhama G. VERIFIED CUSTOMER
Excellent service, courteous and helpful.
12/19/2025
Belinda L. VERIFIED CUSTOMER
Totally satisfied with the service I received today!
12/19/2025
Geramie B. VERIFIED CUSTOMER
Great service. Very kind and professional.
12/19/2025
Kenneth O. VERIFIED CUSTOMER
Thank you! Jose is awesome and always takes care of us! Great service all around!
12/19/2025
Delia V. VERIFIED CUSTOMER
Like my car, not ready to sell. Thanks.
12/19/2025
Yavor P. VERIFIED CUSTOMER
I recently bought my two new lexuses and all service touchpoints have been outstanding - two oil changes, a few car washes, and warranty related repairs.
12/19/2025
Michael B. VERIFIED CUSTOMER
My service today at Colorado Springs Lexus and with Billy Baily was really smooth, timely, and informative. Billy was easy to talk with and helpful in making decisions that were and weren't necessary. I really appreciated his integrity. The dealership is friendly, clean, and set-up for a nice waiting experience while your vehicle is being serviced.
12/19/2025
Norma R. VERIFIED CUSTOMER
Thanks to Ashley for providing me with the information regarding my plan and the several options of what to do when my oil change plan expires. I really appreciate it her going above and beyond
12/19/2025
Barbara R. VERIFIED CUSTOMER
Michael Jean was very, very nice supportive and everything. I think him very much for his service may Michael and Jim Lexus have a pleasant holiday. God bless thank you.
12/19/2025
Paul K. VERIFIED CUSTOMER
Adam did a great job at keeping us updated on progress of the service. Seems like Metro has the same problem a lot of companies are having. Not enough people who really want to work. Adam is definitely not one of those types. He is a young man who Metro wants to keep and help him go grow with the company. It’s a real pleasure having him as our service provider.
12/19/2025
Trisha O. VERIFIED CUSTOMER
Very friendly and professional, great service!
12/19/2025
Tracey P. VERIFIED CUSTOMER
The service reps did not give clear pricing information
12/19/2025
Melissa E. VERIFIED CUSTOMER
Xavier was a pleasure to work with. I’m super impressed with the speed and efficiency of getting my car taken care of. He also let me know about different services you provide and I am scheduling a detail in the near future - thanks!!
12/19/2025
Jayme B. VERIFIED CUSTOMER
Jessie is always on top of communication and he is very accommodating to planning service.
12/19/2025
Paul W. VERIFIED CUSTOMER
Everything well done
12/19/2025
Larry J. VERIFIED CUSTOMER
We dropped our new Lexus RZ off for recall service. We were told that there would be free Uber to and from your service center. When we got there, we found out that it was only free one way, so my husband took the Uber home but I had to drive him back to Ontario the next day from our house in Glendora when the car was done. This took 45 minutes one way!
To make matters worse, after dropping off the car, right after getting home, we received a text message that the car was done. If it was going to take only an hour, it would have been nice to be told this so we would have had the option to wait for the recall repair to be done instead of taking almost 2 hours one day to deliver the car to your dealership and then another 2 hours to go and get the car the next day.
Poor communication from your service department!
12/19/2025
Frank A. VERIFIED CUSTOMER
Excellent service! William was great!
12/19/2025
Cody G. VERIFIED CUSTOMER
I have share my concerns with my service advisor who was very helpful.
12/19/2025
Tom P. VERIFIED CUSTOMER
Xavier did an excellent job handle my service. Quick and efficient.