Lexus Monogram Service

Helen is always friendly, efficient and answers all my questions. Excellent customer service.

Faustino was very helpful and informative. He helped me every step of the wy and made excellent recommendations.

Fast and professional. Very kind.

He did amazing! Will be back!

She had sent multiple emails to schedule my service however, I had not responded as for some reason did not see them but she kept sending notifications which I appreciate. She went above and beyond in my opinion and got me scheduled on the day I requested so I am more than pleased.

I have worked across the country and have taken my car to many Lexus dealerships over the past 10 years. I recently moved to Las Vegas, and this was by far the worst experience I have ever had at a Lexus dealership. I had a 9:00 AM scheduled appointment and was initially told the service would take no more than two hours. Despite this, I did not receive any update until after 2:00 PM—and only after multiple calls and text messages from me throughout the day. At that time, I was informed that my car had not even been looked at yet. This is completely unacceptable. The lack of communication made the situation significantly worse. A manager finally called me around 3:40 PM, after I had already picked up my car, and explained that the dealership was short-staffed. I work in healthcare and fully understand staffing challenges; however, it is not acceptable for a vehicle with a 9:00 AM appointment to go untouched until after 2:00 PM without proactive communication. Because it was nearly 4:00 PM, I asked that the requested services not be completed. The manager offered a loaner vehicle for my next service, but my next scheduled service is the 90K check, for which a loaner should already be provided upon request. I am not looking for special treatment—I want a system-level change so this does not happen to other customers. I felt that my time was not respected in any way. This experience has caused me to reconsider my loyalty to the Lexus brand, as I am now in the market for a new vehicle and do not want to continue receiving this level of service.

Elijah was very courteous and considerate. He made sure to answer all my questions and was very helpful.

All went well with no issues. Alfred is always friendly, polite, and professional.

Vince is an incredible advisor whom I’ve trusted my service needs with. The rest of the service experience (1/2 hour waiting to check my car in), inability of the team to provide an accurate update while Vince was out of office, and waiting an additional 1/2 hour for my vehicle after checking out made this an unusually lackluster experience. I had to drive to the dealership after waiting for callbacks over two hours today.

Anthony is simply the best! I have been going to him for several years and he always provides outstanding customer service.

Tony is always a reliable, friendly and professional adviser and makes the experience at Lexus Glendale even better!

You did amazing with everything from communication to service

Justin was great, excellent customer service

Excellent service.

Ashlee gave me the best customer service I have received there. She educated me on my vehicle and on the service provided. Ashlee made me feel valued and welcomed. Because of Ashlee, I look forward to going back for future services.

Greater promptly, good communication, friendly

Ryan was fantastic, and we are very satisfied with the customer service 100%!!!

Awesome customer service.

Appreciate Cory's help and expertise

All good