I always appreciate the customer friendly atmosphere at the dealership and service department
1/6/2026
Teri T. VERIFIED CUSTOMER
Gerardo is very efficient and professional. He always explains everything and gets my car done quickly.
1/6/2026
Yesenia S. VERIFIED CUSTOMER
Cassie thank you for the service and the communication thru out time you did your job super well
1/6/2026
Christine G. VERIFIED CUSTOMER
I have always had great service at Lexus - from everyone
1/6/2026
Robert B. VERIFIED CUSTOMER
Ryan was knowledgeable, efficient and a pleasure to work with.
1/6/2026
Richard G. VERIFIED CUSTOMER
Joe is very competent
1/6/2026
Angel J. VERIFIED CUSTOMER
Great services
1/6/2026
Simone S. VERIFIED CUSTOMER
Professional and very kind
1/6/2026
Lois S. VERIFIED CUSTOMER
Adrian was wonderful
1/6/2026
Alice J. VERIFIED CUSTOMER
Great service.
1/6/2026
Darlene G. VERIFIED CUSTOMER
Thank you so much Cassie on getting my wife’s NX300 serviced at her 90,000 appointment.Thank you Mr technician on making her car purr!Thank you again LEXUS OF CLEVELAND!!!!!
1/6/2026
Adria M. VERIFIED CUSTOMER
Justin was fine but disappointed that wrong part was shipped so I could not complete repair, followed by tech giving me my car back with NO driver side window at all
1/6/2026
Jeffrey Z. VERIFIED CUSTOMER
I arrived to the longest line of cars and fullest waiting area I’ve ever seen here and yet I was served promptly and timely and my car, which was just there for a simple software update was not only turned around in less than an hour, but washed and vacuumed inside - I’m impressed.
1/6/2026
Brian C. VERIFIED CUSTOMER
Chico is the very best. He always takes care of me and makes me feel special. JM Lexus is a great company and Chico contributes to it's success.
1/6/2026
Michele G. VERIFIED CUSTOMER
Overall disappointment with the service department. I have never had to replace tires when I have leased a car. My car had 25k miles on it and I needed to replace my tires today. I travel 2 miles one way to work everyday. Something had to have happened along the way with an alignment or rotation.
1/6/2026
Jonathan N. VERIFIED CUSTOMER
Ok
1/6/2026
Laurie E. VERIFIED CUSTOMER
Hi - it seems the new key fob is missing the piece at the bottom that would allow it to be attached to a key chain. Nonetheless, it will work as a spare to u lock the car so I am glad to have it for emergencies.
1/6/2026
Vitor D. VERIFIED CUSTOMER
On my appointment over the phone they said will be less then two hours to the service and took 2 hours and 20 minutes. Were too way high then I was advised.
1/6/2026
Rebecca N. VERIFIED CUSTOMER
I was happy with Brandon. He got to the point with my auto needs. No pressure.
1/6/2026
Stephanie M. VERIFIED CUSTOMER
Well she wasn’t the nicest honestly I was trying to engage in a conversation and she was very short with me . Then I asked if there were any loaners because I had a lot to do and she just said “NO”
She informed me that my phone number was incorrect in the system, which was surprising since I’ve never encountered such an issue before. She assured me that she would update it, but unfortunately, she didn’t. I called an Uber, made it home, then realized that it was 2:30 and you all closed at 3, so I called . She returned my call and said my car was ready. She thought she texted me, but apparently it was the wrong number. No apology at all . Very nonchalant, and the few times I’ve been to Lexus, the service was way better . I would be happy to not have to deal with Delilah again .