Very good service and thank you very much to Justin
1/7/2026
Virginia M. VERIFIED CUSTOMER
I am completely satisfied with Jeff as my service advisor.
1/7/2026
Abdelmenem D. VERIFIED CUSTOMER
Jeff Miller and the service team at Lexus of Cleveland are the absolute best!
1/7/2026
John B. VERIFIED CUSTOMER
You guys are always great... above and beyond. Thank you.
1/6/2026
Marc U. VERIFIED CUSTOMER
My transmission seems to be making slightly more vibration than before and I told Robert I’m gonna keep an eye on it and let him know if it doesn’t get better.
1/6/2026
George B. VERIFIED CUSTOMER
Replaced a unrepairable tire with a used tire only to bring it back two days later and replace it with a brand new tire. But I paid a new tire price for a used tire in the first place.
1/6/2026
Roger D. VERIFIED CUSTOMER
Luis was helpful and delivered excellent advice. Very courteous
1/6/2026
Wozny Family. VERIFIED CUSTOMER
Kept me informed. Handled recall efficiently. Apologized for being so busy making it take a bit longer. Also had a chance meeting with Jeff Bahansen at the coffee bar & we “caught up”. Good experience.
1/6/2026
Marie F. VERIFIED CUSTOMER
Jesse is irreplaceable! Very honest trustworthy reliable gives time ans attention with very sound advice and professional!
1/6/2026
Kim E. VERIFIED CUSTOMER
Communication was very good and I was able to get my car back the same day. Thank you.
1/6/2026
Richard K. VERIFIED CUSTOMER
Went in to have an iridium spark plugs replaced with regular spark plugs. New iridium spark plugs were then installed. Did not notice oversight until I returned home. At least car now runs better so will just keep them regardless of ridiculous cost. Not a good experience but service rep was great. New digital signing system **** because customer is not given paperwork at beginning of job.
1/6/2026
Cheryl G. VERIFIED CUSTOMER
We were treated well by all involved. Wish it did not take so long but we know how busy it was.
1/6/2026
Patricia M. VERIFIED CUSTOMER
Luis was extremely courteous and professional
1/6/2026
Sherline M. VERIFIED CUSTOMER
Thanks for great service.
1/6/2026
Marilynn S. VERIFIED CUSTOMER
Joe was more than wonderful.
Very engaged wonderful explaining all my questions
Helping me to remove sticker on my window
I will always want him as my agent
1/6/2026
Scott T. VERIFIED CUSTOMER
Kay was great. She is now my "go to" service person. Thank you
1/6/2026
Danny I. VERIFIED CUSTOMER
Joel is great !
Your customers waiting room is awesome with all the snacks & beverages.
You know how to take care of your customers keep up the good work!
Happy New Year
1/6/2026
Jim S. VERIFIED CUSTOMER
Love all of your services!!!
1/6/2026
Marlene G. VERIFIED CUSTOMER
Delilah was very good and understood the issues that I was having with the car. She was very knowledgeable and helpful with all my needs.
A big thanks to her for helping me get the job done.