Lexus Monogram Service

Very competent and reliable service personnel

Alfred is always a pleasure to work with. He makes the experience at Lexus a great one. Thanks for your hard work Alfred.

She was not kind when she called me to inform me about the invoice. She spoke very fast and hung up on me when I was still trying to ask one more question about when and how I could pick up the car. When I called her back again, there was only a recording and did not return my call back. So, I texted her my question about picking up the car cs I had to leave home to Glendale Ca for a funeral today sometime before too late for tmrw’s funeral. I wanted to know ehrn my car would be ready and I wanted to know dealer could deliver the car to my house or I should be there what time. She told me to call Lyft and pay it. But she told me yesterday both rides will be provided within Las vegas city . She forgot it within one day? I have her text message that tells me to call Lyft and come to pick up the car and I had to pay. I can forward her message to you if you want to know how she texted me. Eventually, she accommodated it and I was able to pick up my car from Las Vegas Lexus dealer at 6600 Sahara , Lad Vegas to my house 9941 Carrizo Springs Ave. Las Vegas where I used to rent for the past 19 years but moved in last year. I have another house in Henderson and I had 5000 mile Lexus check up done in Henderson Lexus dealer last year and I still have one more 5.000 mile check left by Lexus purchase in 2022. I had received excellent services from every Lexus dealers for the last 4 years from each Lexus staffs but this time was a very interesting experience from her. Is it because Lexus dealer is located in the famous city Las Vegas? Henderson ‘s Lexus dealer was excellent. I will go to Henderson dealer from now on for check ups and future need to purchase a new model when we are tired of current cars, one is Lexus that I have and another one is for my husband’s Mercedes. Otherwise, mechanical service was excellent as usual with other Kexys dealers. Fast and professional! . I was 100% satisfied by your auto service. They are great even though a little bit high cost for replacing a damaged front tire to a new one. But it was worth it cs your mechanics were always and every dealers’ are great! Thank you!

Mr. Yee’s service is very good. I will come back and see him again for future services of my car.

Great job and amazing staff!!! Very friendly and extremely knowledgeable!!! I would highly recommend and again the team was did a great job and outstanding interaction with customers!!!

Very nice and communicative.

George is a great service adviser.

Alfred has always been a lot of help not the first time he’s helped me out gets me in and out quick takes care of me overall dealing with him was a great experience

Jenifer was great ,very friendly someone I would helping me in the future. She is a great addition to your car dealer ship.

Anthony is the BEST.

Always amazing service at Lexus of Las Vegas ❤️

Alejo was absolutely phenomenal!!

Billy was great!

Great service,kept us in the loop and finished on time.

I brought my vehicle in for service treat a man with the upmost respect just like family!

Great customer service.

Recall work was done swiftly.

Great service

Jennifer did and does a fantastic job serving her clients. I’ve said it before and her service and the team truly makes me wish I did my shopping/services here from the get go. Thank you so much Jennifer for taking care of me and my car.

Excellent service from deliah At km Lexus