Lexus Monogram Service

Friendly service. Got the job done quickly. Video feedback from mechanics is very good.

I was very thankful that there was a Spanish speaking person to answer my questions

It was my first time at a Lexus service department and Robert Melendez helped make it a great first experience. He was very professional and friendly. I waited for my car and he updated with the progress. The waiting room was very clean and I appreciated the coffee and water station and the convenience of being able to plug my laptop to the seat while I worked.

Service Technician was informed and friendly

Vahagn is an excellent service manager

He was very helpful

I had a fabulous experience of JM Lexus. John Zahar was my service representative and he is extremely professional and efficient. The service department is over the top. Everything is very systematic, organized and a very pleasant experience

The service was fantastic

Wendy is a very kind person; she provided excellent service. I appreciate her time and effort. Good service attention

Ernesto was professional, courteous, knowledgeable, and friendly. He kept us informed at all times. For our next service, we will be requesting Ernesto.

Didn't get a recipe for the service like to have one

Everything was a !

No thank you for the outstanding service that you have a job well done

I wasctreated very well. I am also pleased I had a loaner car during my repairs so I could do my errands.

Very competent and reliable service personnel

Alfred is always a pleasure to work with. He makes the experience at Lexus a great one. Thanks for your hard work Alfred.

She was not kind when she called me to inform me about the invoice. She spoke very fast and hung up on me when I was still trying to ask one more question about when and how I could pick up the car. When I called her back again, there was only a recording and did not return my call back. So, I texted her my question about picking up the car cs I had to leave home to Glendale Ca for a funeral today sometime before too late for tmrw’s funeral. I wanted to know ehrn my car would be ready and I wanted to know dealer could deliver the car to my house or I should be there what time. She told me to call Lyft and pay it. But she told me yesterday both rides will be provided within Las vegas city . She forgot it within one day? I have her text message that tells me to call Lyft and come to pick up the car and I had to pay. I can forward her message to you if you want to know how she texted me. Eventually, she accommodated it and I was able to pick up my car from Las Vegas Lexus dealer at 6600 Sahara , Lad Vegas to my house 9941 Carrizo Springs Ave. Las Vegas where I used to rent for the past 19 years but moved in last year. I have another house in Henderson and I had 5000 mile Lexus check up done in Henderson Lexus dealer last year and I still have one more 5.000 mile check left by Lexus purchase in 2022. I had received excellent services from every Lexus dealers for the last 4 years from each Lexus staffs but this time was a very interesting experience from her. Is it because Lexus dealer is located in the famous city Las Vegas? Henderson ‘s Lexus dealer was excellent. I will go to Henderson dealer from now on for check ups and future need to purchase a new model when we are tired of current cars, one is Lexus that I have and another one is for my husband’s Mercedes. Otherwise, mechanical service was excellent as usual with other Kexys dealers. Fast and professional! . I was 100% satisfied by your auto service. They are great even though a little bit high cost for replacing a damaged front tire to a new one. But it was worth it cs your mechanics were always and every dealers’ are great! Thank you!

Mr. Yee’s service is very good. I will come back and see him again for future services of my car.

Great job and amazing staff!!! Very friendly and extremely knowledgeable!!! I would highly recommend and again the team was did a great job and outstanding interaction with customers!!!

Very nice and communicative.