Neither of the two issues I took the car in for were remedied. When I went to pickup the car after receiving. Phone call it was ready I spent close to an hour demonstrating to the service dept. that there really is a problem (they were telling me I needed to see the technology rep.) it was agreed there is a problem. So I had to leave the car there again You service technician Jayrd is outstanding and bent over backwards during that hour to find the problem but exhausted his options that evening
1/8/2026
Sheila M. VERIFIED CUSTOMER
Christian was very helpful and flexible
1/8/2026
Rashida S. VERIFIED CUSTOMER
Good at communication
1/8/2026
Edward H. VERIFIED CUSTOMER
Billy and the whole crew are the best!
1/8/2026
Myra T. VERIFIED CUSTOMER
Maico was very helpful and while busy, he continued to help me get my car working great.
1/8/2026
Scott K. VERIFIED CUSTOMER
Adrain is one of the best agents I have ever worked with. He kept me updated on my vehicles stats without me having to call to check on it. This is unheard of in today’s service. Would highly recommend Adrain and JM Lexus for anyone looking for a new car.
1/8/2026
Victor M. VERIFIED CUSTOMER
Friendly service. Got the job done quickly. Video feedback from mechanics is very good.
1/8/2026
Maria O. VERIFIED CUSTOMER
I was very thankful that there was a Spanish speaking person to answer my questions
1/8/2026
Ana M. VERIFIED CUSTOMER
It was my first time at a Lexus service department and Robert Melendez helped make it a great first experience. He was very professional and friendly. I waited for my car and he updated with the progress. The waiting room was very clean and I appreciated the coffee and water station and the convenience of being able to plug my laptop to the seat while I worked.
1/8/2026
Timothy G. VERIFIED CUSTOMER
Service Technician was informed and friendly
1/8/2026
Wesley S. VERIFIED CUSTOMER
Vahagn is an excellent service manager
1/8/2026
Eleni G. VERIFIED CUSTOMER
He was very helpful
1/8/2026
Michele T. VERIFIED CUSTOMER
I had a fabulous experience of JM Lexus. John Zahar was my service representative and he is extremely professional and efficient. The service department is over the top. Everything is very systematic, organized and a very pleasant experience
1/8/2026
Coronda Y. VERIFIED CUSTOMER
The service was fantastic
1/8/2026
Rosangela G. VERIFIED CUSTOMER
Wendy is a very kind person; she provided excellent service. I appreciate her time and effort. Good service attention
1/8/2026
Janet M. VERIFIED CUSTOMER
Ernesto was professional, courteous, knowledgeable, and friendly. He kept us informed at all times. For our next service, we will be requesting Ernesto.
1/8/2026
Lorana M. VERIFIED CUSTOMER
Didn't get a recipe for the service like to have one
1/8/2026
Ashley L. VERIFIED CUSTOMER
Everything was a !
1/8/2026
Samuel E.. VERIFIED CUSTOMER
No thank you for the outstanding service that you have a job well done
1/8/2026
Ann A. VERIFIED CUSTOMER
I wasctreated very well. I am also pleased I had a loaner car during my repairs so I could do my errands.