Lexus team cassie/cordis seems nice, respectful. Techs thought i had a simple clockspring fix and sent me video. I paid about $1,000 thinking it was fixed. Lexus had car for about a month and they can get the noise to quiet down but it never goes away and gets louder in a day or so after a few shop visits. This worries my pregnant girlfriend... Unfortunately paid a lot of money and have nothing to show for it. Same problem. I am sure everyone working on this car is frustrated too. I get it... Just a tough situation all around Unfortunately
1/19/2026
Victoria U. VERIFIED CUSTOMER
Elijah was completely professional in all aspects of.
1/19/2026
Regina C. VERIFIED CUSTOMER
Robert was polite and kept me informed of my vehicle status:
1/19/2026
Trudy B. VERIFIED CUSTOMER
I have left messages regarding the issue with my car with Mr. Nieves and Kim Reiner. Have not received a return call yet.
1/19/2026
Ana I. VERIFIED CUSTOMER
Great service and Bill Horvat delivered a job well done. Thank you!!!
1/19/2026
Ana P. VERIFIED CUSTOMER
Bill is great always recieves us with a smile..best customer service.
1/19/2026
Charmaine W. VERIFIED CUSTOMER
Excellent customer service.
1/19/2026
Julie N. VERIFIED CUSTOMER
Robert was great!!
1/19/2026
Ashley G. VERIFIED CUSTOMER
Smooth process, great service
1/19/2026
Jo K. VERIFIED CUSTOMER
Always get friendly service. Appreciate the comfortable waiting area and amenities.
1/18/2026
Franz N. VERIFIED CUSTOMER
I have to say I've had a pretty bad experience the last time I was there, so I was a little hesitant to bring my car back to crown for service. But I must say Robert did a great job restoring my confidence in the service center here. He was very professional, concise, and efficient in getting my issues resolved. Will definitely come back and only deal with Robert. Thank you!
1/18/2026
Carmon S. VERIFIED CUSTOMER
I want to send a big shout out to Tino and Robert for helping to keep my car in good shape. The techs found the issue the second time around and were able to resolve the problem. The car is driving very well and I’m happy about that.
I’m looking for trustworthy people and effective resolutions in a dealer. Thank you for providing that service.
1/18/2026
Elizabeth H. VERIFIED CUSTOMER
Alejo always a gentleman and makes sure I get great service. Thank you!
1/18/2026
Lenore W. VERIFIED CUSTOMER
Brought in my es350 for it's 6 month check up.
Had to returned 2 times..after 2 confirmed appointments due to long delay obtaining loaner car (over 45 minutes after checked in)
Understand situation, but been with Glendale Lecus since previous location 40yrs. Never experienced this.
Received car serviced/washed nicely BUT screen detail completely deleted.
When I purchased the car from you no one gave any instructions how to set up!
Sorry to say can't help wondering about this follow up these days.
1/18/2026
Mark S. VERIFIED CUSTOMER
Recently brought my vehicle in for for schedule maintenance. My service advisor Henry was very professional, polite and attentive to all my questions and needs. I appreciate the pleasant ambiance in the reading room as well. Thank you so much! Lexus
1/18/2026
Catherine H. VERIFIED CUSTOMER
Gerardo was very attentive, friendly, and honest about what my vehicle needed and what I could safely wait to fix. In general, I have had a positive experience each time I schedule a service for my vehicle and can trust that I won’t be taken advantage of.
1/18/2026
Florence V. VERIFIED CUSTOMER
Your magament team was amazing. Very reassuring to all my concerns.
Would highly recommend JM Lexus for customer service.
Thank you
Flo virzi
1/18/2026
George M. VERIFIED CUSTOMER
Easy drop off and pickup. Robert is very friendly and provides technical details on work being done on car in easy to understand conversation.
1/18/2026
Christopher B. VERIFIED CUSTOMER
John Nahar is the reason I take my vehicle to JM Lexus.
1/18/2026
Dana S. VERIFIED CUSTOMER
Ernesto was honest, efficient and welcoming. I enjoyed working with him.