Maico is great! Thank you for a very enjoyable service experience. Cheers! David Orson Wallach
1/20/2026
Thomas R. VERIFIED CUSTOMER
~Maico Williams amplify the three p's... professional, polite and personable.
Thank you Mr. Williams (and the rest of the team that I made contact with today )for taking such good care of me and my car. Greatly appreciated! Thanks again...
Tommy R.
1/20/2026
James W. VERIFIED CUSTOMER
Miss the old location. Better atmosphere. New location cold. No cars to look at in showroom.
Don’t like going to this building with no warmth or personality.
I will probable move on to diff location this year.
1/20/2026
Louie L. VERIFIED CUSTOMER
Cris is a nice and a courteous person but i dont know y he is calling me lowie thats my son in law
1/20/2026
Julio R. VERIFIED CUSTOMER
I had issues connecting CarPlay on my car. The representative did not know how to resolve this issue. He said CarPlay was a trial and that I had to pay for it. After I told him that I never had to pay for it, he changed his story a few more times and said that I needed to pay for the service to update the software. When I asked him if he could refer me to someone to help me resolve this issue he just said to Google it. I left dissatisfied because CarPlay is the feature I like the most in my car. I was able to resolve this issue later in my own.
1/20/2026
Jennifer S. VERIFIED CUSTOMER
My car took 2.5 hours for an oil change…never experienced this in all the years I’ve been going to JM Lexus. This is not even counting the 20 minutes downstairs before I was ever seen. The service advisor never apologized. She did not care at all.. she never even checked on my car. I had to go downstairs and complain. Horrible customer service.
1/20/2026
Maria S. VERIFIED CUSTOMER
Very good service thank u
1/20/2026
Baldemar S. VERIFIED CUSTOMER
Bill is a great person who understand and knowledge my needs.!!
Thank you.
1/20/2026
Erik T. VERIFIED CUSTOMER
Alfred continues to provide excellent services couldn't be happier
1/20/2026
Sherrie D. VERIFIED CUSTOMER
Roberto was professional and helpful.
1/20/2026
Dickens, Donna. VERIFIED CUSTOMER
I love the service i receive whenever I bring my car in for service
1/20/2026
Rosalinda A. VERIFIED CUSTOMER
Thanks to Kay Andrade for always giving us excellent and friendly accommodation every time we bring our Lexus for service.
Thanks also to Cesar Bulos for helping us also.
1/20/2026
Rani K. VERIFIED CUSTOMER
Service advisor was very helpful. Service was completed as promised.
1/20/2026
Lisa R. VERIFIED CUSTOMER
Very nice
1/20/2026
Wilma D. VERIFIED CUSTOMER
Jesse is very accommodating and an excellent service advisor
1/20/2026
Joshua R. VERIFIED CUSTOMER
Jesse is always very friendly and knowledgeable. He makes my service experience great.
1/20/2026
Carly C. VERIFIED CUSTOMER
Thank you
1/20/2026
Phillip B. VERIFIED CUSTOMER
He got everything handled and the service was quick