Appreciate that Lexus El Cajon service was open on a federal holiday. I am a very busy guy and don’t have time for car repairs, but Ernesto took care of it quite well and so far so good on the car.
1/20/2026
Mandi H. VERIFIED CUSTOMER
Came in as an emergency repair after being stranded over night traveling thru Vegas. The Lexus repair shop was everything that we have come to appreciate from the Lexus brand. Solid and timely communication and even though we weren’t on the schedule for the day, they had us back on the road by lunch. Also - big shoutout to the Lexus roadside assistance team. Stranded in the middle of the desert - spotty reception- and they still managed to get a tow truck to us within 90 minutes late at night. Disastrous trip made substantially better by the Lexus team. Also, shoutout to Justin at Lexus of Las Vegas for taking my call at 7:05am and keeping me updated.
1/20/2026
Sonia S. VERIFIED CUSTOMER
Thanks
1/20/2026
Eleni E. VERIFIED CUSTOMER
I want to let you know Javier is always a true professional! He always gives great customer service!
1/20/2026
Lescbertong G. VERIFIED CUSTOMER
At Lexus, everyone treats you very well, and Mr. Javier from the service department is extremely polite, generous, and a very good friend to his customers.
1/20/2026
Roger T. VERIFIED CUSTOMER
Billy was awesome. Because of him I plan to buy a Lexus for my wife this year. I will deal with you all.
1/20/2026
Pedro S. VERIFIED CUSTOMER
Always an amazing experience and friendly staff
1/20/2026
Jill M. VERIFIED CUSTOMER
Billy always pleasure to deal with.
1/20/2026
Carlos A. VERIFIED CUSTOMER
ASHLEY IS THE BEST EXCELLENT CUSTOMER SERVICE AAA+
1/20/2026
Tracy Hough. VERIFIED CUSTOMER
Thank you for your patience and kindness.
1/20/2026
Patricia G. VERIFIED CUSTOMER
Quick and helpful.
1/20/2026
Ronald N. VERIFIED CUSTOMER
Excellent service. Thank you ????
1/20/2026
Alan S. VERIFIED CUSTOMER
Always a great experience with Ivan.
1/20/2026
Lourdes M. VERIFIED CUSTOMER
Hopefully in the near future, I would like to get another vehicle. Just want to know ow how much the trade in amount would be.
1/20/2026
Gregg B. VERIFIED CUSTOMER
Ivan and team were first class. They are so kind and responsive.
1/20/2026
Shannon S. VERIFIED CUSTOMER
My service appt was perfect with excellent customer service as always. Thank you!
1/20/2026
Dan C. VERIFIED CUSTOMER
Vy was great! 100%
1/20/2026
Tomas E. VERIFIED CUSTOMER
Leo Cisnero is a Professional Representative of the Lexus. I emulating his performance and personalty.
1/20/2026
Raejean H. VERIFIED CUSTOMER
Great service , great experience!
1/20/2026
Srabana G. VERIFIED CUSTOMER
Delilah was awesome and beyond amazing. She was superbly efficient, knowledgeable, informative, helpful, and professional— the best service we have received at JMLexus.