Roberto was out today. So I had Eric. He was on. When I came to pick up my car, he was not there. There were 2 people I taking and checking out people. Needless to say, it was backed up. Snd the person I worked with just read off the stuff on the paperwork. I don’t think they had been briefed about what I was having done with my car. Really understaffed. I had a dent removed and had done buffing. No one walked me out to see if I was satisfied with the work. I found a scratch which I didn’t see before so we are checking that out as well.
1/21/2026
Kathy C. VERIFIED CUSTOMER
Excellant customer service. Car road even better after 75,000 mile service.
1/21/2026
George M. VERIFIED CUSTOMER
Went great
1/21/2026
Syvia G. VERIFIED CUSTOMER
Very professional. Thank you.
1/21/2026
Timothy R. VERIFIED CUSTOMER
Adi is always great to work with…
1/21/2026
Maya Christine. VERIFIED CUSTOMER
I had an exceptional experience at the Lexus service center, and it was truly thanks to Alfred. From the moment I arrived, Alfred was professional, attentive, and incredibly helpful. He took the time to clearly explain everything my car needed, answered all of my questions, and made the entire process smooth and stress free. His communication was excellent, and I genuinely felt that my car was in great hands. Customer service like this is the reason people stay loyal to Lexus. Alfred went above and beyond, and I couldn’t be more pleased with my experience. Highly recommend!
1/21/2026
Keisha M. VERIFIED CUSTOMER
Very efficient n polite. Was out in a timely manner
1/21/2026
Sheldon S. VERIFIED CUSTOMER
Chauncey was excellent! He went in detail what work was being done and how long it would take. Kept me informed throughout the process. Very satisfied with his servi.
1/21/2026
Colin B. VERIFIED CUSTOMER
He quickly check this in, and when the vehicle was done, gave a thorough explanation of what had been accomplished!
1/21/2026
Marlene G. VERIFIED CUSTOMER
They finished the work promptly and kept me informed about the progress.
1/21/2026
Beverly S. VERIFIED CUSTOMER
You are all amazing
1/21/2026
Miguel D. VERIFIED CUSTOMER
I really appreciate you guys patience with my truck and for helping me get it fixed and thank you for washing the truck and it’s a great new experience for me going to Lexus service:) thank you guys .
1/21/2026
Carey W. VERIFIED CUSTOMER
Hard sales press and took much longer than stated.
1/21/2026
Christiane S. VERIFIED CUSTOMER
Justin was so patient with me asking question after question. Justin is a pleasure to do business with. Thank you Lexus!
1/21/2026
Allen H. VERIFIED CUSTOMER
Great FAST service!
1/21/2026
David A. VERIFIED CUSTOMER
Sam was great !
1/21/2026
Amy K. VERIFIED CUSTOMER
Leo was very easy to work with, courteous and professional.