Delilah was very helpful and accommodating. Truly appreciate the service at JM Lexus!
1/18/2026
Paloma K. VERIFIED CUSTOMER
Luis was very attentive and thorough. Made the whole process easy.
1/18/2026
Patri M. VERIFIED CUSTOMER
The reo told me that my car would be available between 2 and 2 1/2 hours. After the 3rd hour, I had to call to ask for a status. The rep told me the service dept had a delay but they were catching up. I would have appreciated an update if there was a delay.
1/18/2026
Joshua K. VERIFIED CUSTOMER
Historically, I have been upset with my TX 350. There have been so many problems since I first got the car back in October 2024. Since that time the Shop has seen my car for mechanical issues, service issues, and more! Most recently, the service technician told us that the car was “bone dry,“ and it must’ve been another car parking in the spot. That rubbed us the wrong way as my car is the only car that parks in that spot on the driveway. Honestly, I am really looking forward to the time that I am no longer an Lexus owner as it is only given me grief since we have purchased it.
1/18/2026
Ronald W. VERIFIED CUSTOMER
Excellent ex
1/18/2026
Jackie R. VERIFIED CUSTOMER
Excellent customer service
1/18/2026
Aurora S. VERIFIED CUSTOMER
Mathew is extremely efficient and professional.
1/18/2026
Pareja Y. VERIFIED CUSTOMER
Service was great.
1/18/2026
Sandra B. VERIFIED CUSTOMER
It was a very pleasant experience. Maico was great.
1/18/2026
Joanne M. VERIFIED CUSTOMER
Michael was extremely helpful and extremely courteous
1/18/2026
Alexis R. VERIFIED CUSTOMER
Excellent experience. Wow. JM lives up to its reputation.
1/18/2026
Doug R. VERIFIED CUSTOMER
Professional, knowledgeable and courteous. Thanks Kristina.
D
1/17/2026
Linda S. VERIFIED CUSTOMER
A very kind and patient young man. We appreciate good communication since is our first hybrid car we’ve owned.
1/17/2026
Enrique R. VERIFIED CUSTOMER
Excellent services thanks
1/17/2026
Israel G. VERIFIED CUSTOMER
Excellent and efficient. Thanks
1/17/2026
Elizabeth V. VERIFIED CUSTOMER
None
1/17/2026
Paula F. VERIFIED CUSTOMER
Very disappointing. I have had numerous Lexus from JM Lexus. Car was given to me without having been checked out properly. By the time I returned home it was bucking and steaming. Isiah was sent to check it out and he agreed it was not safe for me to drive it back. It was picked up on a flatbed and another loaner was brought to me. The car was dirty. The car was given a 10,000 mile checkup when we discussed a 5,000 mile checkup when the car only had 2700 miles on it. It was a mess. Too much oil was put in tank. Shouldn’t have happened. I have had many Cars before from you and this was a really bead experience.
1/17/2026
Loving Arms. VERIFIED CUSTOMER
Yes! I would like more information on trade-in. Thanks!
1/17/2026
Miriam I. VERIFIED CUSTOMER
Thank you for the service and your professionalism. I appreciate the communication about my vehicle.
THANK YOU AGAIN, Miram
1/17/2026
Caron L. VERIFIED CUSTOMER
Delilah is a great service writer. She is helpful, professional and knowledgeable.