We have been coming to Lexus Metro for years to purchase our cars.
Never have we been disappointed in the professionalism , courtesy and the completion of our service needs .
I had the pleasure to work w Adam for two recent visits .
His customer service was outstanding !!!!!
Thank you for giving me this opportunity to express our appreciation .
5/6/2023
Roy F. VERIFIED CUSTOMER
Very courteous
5/6/2023
Paul S. VERIFIED CUSTOMER
My car was done well before I was notified to pick up the car. Waste of my time. Other than that everything was fine.
5/6/2023
Benjamin C. VERIFIED CUSTOMER
Good job !!!
5/6/2023
Conrad B. VERIFIED CUSTOMER
Very accommodating, very helpful, professional, pleasant to deal with.
5/6/2023
Michael B. VERIFIED CUSTOMER
Tyler was very personable and entirely professional, a pleasure to deal with in every way. A leak in the water pump was diagnosed and a quote of $2300. was provided to replace it. Twenty-three hundred dollars?! Doesn't that strike anyone as just a little exorbitant? Good grief, a water pump? I wasn't there for a knee replacement. How could you possibly justify that price? It certainly calls into question the many years of service expenses that I have incurred and just how much I have likely been overcharged. Twenty-three hundred dollars for a water pump?! Shameful.
5/6/2023
Shelley S. VERIFIED CUSTOMER
Ben was greaf.
5/6/2023
Ki K. VERIFIED CUSTOMER
It was good service. Thanks.
5/6/2023
Auffret, Cherie. VERIFIED CUSTOMER
Worst experience at Escondido service. Too much to write so call anytime if you want to hear my complaint.
5/6/2023
Daniel K. VERIFIED CUSTOMER
Christopher Santos is always the best!!!
5/6/2023
Debra S. VERIFIED CUSTOMER
Tony is great as always!
5/6/2023
Swidryk (. VERIFIED CUSTOMER
Excellent service - as always. Ben was helpful and kept me apprised of the status of my car’s repairs. Thank you.
5/6/2023
Sharon A. VERIFIED CUSTOMER
Devan was great…thank you
5/6/2023
Kailey H. VERIFIED CUSTOMER
Christian was amazing he helped me out today with my car and kept me informed on what was happening while my car was being worked on. Definitely would recommend this location. Thank you again!
5/6/2023
Jeff K. VERIFIED CUSTOMER
Devin is very professional when handling my needs. He’d follow up with me until my service was completed.
5/6/2023
John J. VERIFIED CUSTOMER
You guys always exceed expectations
5/6/2023
Herlinda S. VERIFIED CUSTOMER
Great service as always.
5/6/2023
Sandra B. VERIFIED CUSTOMER
Tyler was wonderful. Once he realized I had not been helped, he was right on it and had my car ready to go in less than 2 hours.
5/6/2023
Colleen B. VERIFIED CUSTOMER
As usual, the service and responsiveness of the Lexus team was exceptional. Jeff is a very effective communicator and made the transaction stress free.