Thank you Jeffrey, wonderful experience!
Happy Thao
11/23/2023
Ronald R. VERIFIED CUSTOMER
Thank you for getting my vehicle in and out the same day.
11/23/2023
Thomas M. VERIFIED CUSTOMER
Adam was very good , but arriving at the dealership I stood around waiting for over 5 minutes, while at least 3 service reps were sitting at their computers and also looking at their phones ignoring in me. damn!
Also the loaner was nice, but the interior was very dirty, surprisingly.
Come on guys, this isn’t the Lexus experience let’s level up!!!!!!
Not super happy…
11/23/2023
Charles E. VERIFIED CUSTOMER
Jeff got things started and then kept them moving and informed us of the progress.
11/23/2023
Barbara P. VERIFIED CUSTOMER
Love the service. Everyone is so friendly!
11/23/2023
Paul M. VERIFIED CUSTOMER
During a recent service interval, a Classic Toyota Master tech pointed out a small leak coming from the driver's front side of the front differential where the cv joint comes out. They let me look under the vehicle while it was on the lift and I saw some small oil droplets in the area in question. They recommended I take it to a Lexus dealership as a warranty repair. They must have cleaned the area before giving me the vehicle as the Metro Lexus tech was unable to confirm a leak at this time to qualify for this repair. Jeff Miller was great to work with and helpful in explaining the challenge with qualifying this as a warranty repair without visual evidence at this time. I will return in January to have this checked again while my warranty is still valid.
11/22/2023
Julie J. VERIFIED CUSTOMER
No issues. Thanks
11/22/2023
Nancy M. VERIFIED CUSTOMER
George helped me when Alfred was out. George was a great find. He completely took care of me. He was honest and very communicative. I’m glad you got another great service rep. George wasn’t trying to update me or offer things I didn’t need. As a school administrator, I understand how important it is to hire good people in customer service. Both George and Alfred are good people.
11/22/2023
Nancy M. VERIFIED CUSTOMER
I am always happy when I get Alfred as an advisor. I trust him to be honest and personable. He communicates well and I am never worried when he is handling my car needs.
11/22/2023
Mary H. VERIFIED CUSTOMER
Tyler was very nice and helpful.
11/22/2023
Larry B. VERIFIED CUSTOMER
Kept us in touch the whole way. Very efficient.
11/22/2023
Jameson R. VERIFIED CUSTOMER
Anthony was professional, knowledgeable, friendly, and helpful. Great service!
11/22/2023
Maryann P. VERIFIED CUSTOMER
He is very helpful.
11/22/2023
Phillip B. VERIFIED CUSTOMER
David is the best!! He is very professional
and knowledgeable!! He has a great attitude!!
11/22/2023
Viridiana T. VERIFIED CUSTOMER
Well he’s not the nicest worker there! Very dry attitude to be quiet honest. This will be my third time bringing my car in for service. I mentioned to him once again that the last two times they have forgotten to fill the back window wiper with fluid. I asked him to please have them do that. He did call them to let them know. But once I got my vehicle back I noticed it wasn’t done again.
I was very irritated you guys were busy and I had to get back to work. So, I just left! It has been very annoying :(
11/22/2023
Beth B. VERIFIED CUSTOMER
Bryan Stiver is always so helpful. Great asset to Lexus.
11/22/2023
Karisa N. VERIFIED CUSTOMER
Bryan is great!
11/22/2023
Jeffrey C. VERIFIED CUSTOMER
Brian is the best. Always makes things happen. Very nice and professional
11/22/2023
Lawrence L. VERIFIED CUSTOMER
Ali and all the stuff were very helpful and professional. Ali always go the extra mile to help his clients and we really appreciate it. I hope you continue the good service. We totally recommend you guys to anyone.