Lexus Monogram Service

We thank you for your help and you very thorough and professional help. We would reccomend you highly. .

Honestly the worst car repair experience I've ever had. My car has been in "service" for about 4 months just for them to do a half hearted job. The communication between advisor and customer was terrible, i had to call and or text everyday just to get a response. They would tell me every other week that the car would be done but it wouldn't be, and in the end they couldn't fix everything i described and even damaged parts of the car without repair or reimbursement. You would expect better service from a lexus dealership but Crown Lexus Ontario clearly does otherwise.

Tony and Peter were AMAZING! I definitely will come back to Lexus Escondido Service Department for future repairs.

Jeffrey was extremely helpful, professional and informative about my car service. He really knows the Lexus brand and seems to enjoy his career. When he found out I needed front brakes he told me it was unsafe to drive my car home setting up service and providing me with loaner, this was outstanding customer service. I felt he combined service for the car and he had my best interest. I trust Jeffrey with my car service, I had a great experience working with him. Thank you!

Very happy with the service. First class! I love my car!

Very professional. Loved the service and the how they kept me in the loop with the status of my car.

Dennis was great! He noticed I was sitting in my car waiting and said“have you been helped?” I answered yes sir, I was asked to wait by my car for a second, and he said “I can help sir, folllow me” I got in and out in just a few moments, very informative and efficient. Time is important to me so I appreciated the speed and politeness. I was extremely happy. Usually I work with Alfred, who is absolutely great as well. Your staff is great! Especially Alfred and Dennis!!!! Also, the young lady on your drive staff was very very fast pulling up my vehicle.. great staff!!!! Thank you!

He was amazing and very communicative ! Best service I’ve had !

Initially I was very upset and frustrated with the my experience today. I was left waiting for 25 min. outside in my car. Some other service provider can out and said he was at lunch while I was waiting. I was not happy. I found it extremely rude to have made an appointment, arrived early and left waiting for 25 minutes. Fortunately i had my computer with me so I began to work because I was just sitting in my car. Then a corn or popsicle vendor was honking his horn in the service area! I thought this is a joke! So rude, so unprofessional. Once I walked inside and saw Jarrod and after speaking with him I was calmed and very grateful. He took control of what was a disappointing and frustrating situation. He had me in and out and had my car washed. I will always ask for Jarrod as my preferred service provider. My previous car was a Mercedes and taking the car in was an experience. Valet, massage chairs, fruit… Starbucks… You pay for it the experience. Switching from MB to Lexus was not easy. Riverside Lexus was disgusting and the sales ppl were terrible. Crown has been so much better and the show room and staff have been amazing. Today was a disappointment until Jarrod took charge and handled everything. Take note of him. He’s an asset to your team.

Mr. Chow was very professional and knowledgeable, and was able to answer all my questions and allowed me to voice concerns. Thank you for providing such exceptional service of Customer Service, Mr. Chow.

Amazing service

Exceptional customer service.

Great service! Thank you!

Good job

Looking forward to a survey on my experience with Tony Umhra…

Excellent service no complaints.

I really like the customer service staff. The check in, the associate who walked me through the repairs and the billing/payment. Thank you for showing me how it should be done.

Just keep up the great work been coming for way over 10 yrs and im satisfied every single time I come in

Really appreciate the last minute help replacing a tire right before closing for the holiday! Ian was great. $325 a little steep for one tire, but hey at least I can drive the car:)

Jeff and his team were so great I thank them for their efforts and help Saleem