Jeff Miller, as always, was professional and efficient. Jeff is very knowledgeable about our Lexus and takes the time to explain the service and the need for it. Jeff always exceeds our expectations. It’s why we deal with Lexus of Cleveland.
1/30/2026
Liselotte V. VERIFIED CUSTOMER
Jorge was kind and understanding. I appreciated his service!
1/30/2026
Mary J. VERIFIED CUSTOMER
Thank you Alfred!!!! Always so professional! Extremely knowledgeable! Thank you for all your help., truly appreciate you!
1/30/2026
Cynthia M. VERIFIED CUSTOMER
Everything was really good start to finish. Thank you for the great service.
1/30/2026
Mary W. VERIFIED CUSTOMER
Javier is the best!
1/30/2026
David M. VERIFIED CUSTOMER
Tino was attentive and understood my reasons for service. He was prompt with providing a timely check-in. The service was done within a few hours and as soon as I arrived for pick up he had my paperwork ready for signature and explained what was done to my vehicle. I look forward to next time.
1/30/2026
Hipolito D. VERIFIED CUSTOMER
Helen Kessel superb service advisor
1/30/2026
Romin H. VERIFIED CUSTOMER
Adam was amazing, I couldn’t have asked for a better service advisor. Every time I come there i feel the service couldn’t be any better. You guys are amazing and if it wasn’t for the great cars I would still come to you for a car!
1/30/2026
Carla S. VERIFIED CUSTOMER
I’ll be happy to give comments on my service!
1/30/2026
Alyce M. VERIFIED CUSTOMER
Jennifer was efficient, friendly & helpful. She patiently explained everything to me & answered all my questions. Thank you.
1/30/2026
Priscilla D. VERIFIED CUSTOMER
He was amazing! I usually tend to go to the Riverside Lexus to get my oil change. This was the first time trying out in Ontario and I will be coming back because of Robert . His service , communication was excellent
1/30/2026
Steven W. VERIFIED CUSTOMER
Tony is awsome! By treating me like a long term VIP customer on my first vist, he turned me into after repeat customer. I will definitely recommend him to people I know. Joe i sales is also great. He too will get my future business
1/30/2026
Darlene L. VERIFIED CUSTOMER
In all my interactions with Corey he has been professional and has always given clear explanations/directions to any of my concerns.
1/30/2026
Gloria C. VERIFIED CUSTOMER
Yes, extremely efficient. Service writer was professional.
1/30/2026
Robert H. VERIFIED CUSTOMER
Worked with to set an appointment, met me almost as soon as I drove in, and wrote up my service needs very quickly. He also kept me posted on the status of my service. Very professional.
1/30/2026
Erin E. VERIFIED CUSTOMER
Service consultant, Kristina fabulous and efficient. Explained everything in detail and getting servicing started was seamless. Picking my car up, another matter. I was advised to sit on the bench outside the service door and my car would be right out. I waited 15 min until the gentleman sitting next to me asked to see the papers I was holding( I thought he was a customer) because he was chatting with the staff. He yelled at someone about getting my car. Didn’t get up, yelled and kept visiting. I waited another 5-10 min. another man approached and asked for the paperwork again. He left, returned about 5 min later and said car was being moved to wash it. I went back inside. Same guy came and got me when car was ready, I opened the car door and smelled this noxious odor. It was really bad, someone had passed gas on delivering the car. I opened the doors and just waited for it to air out. Infuriating and rude!!!!!! I almost came back into the office because I was so pissed but instead I just paced around. How obnoxious can you be??? Do Better!!!
1/30/2026
Linda B. VERIFIED CUSTOMER
Was very satisfied with the service
1/30/2026
Glen P. VERIFIED CUSTOMER
A gentleman!
1/30/2026
Justin T. VERIFIED CUSTOMER
Jennifer made it right
1/30/2026
Sara N. VERIFIED CUSTOMER
My first time at Lexus and it was an amazing experience. Staff was friendly and professional, thank you!