Mr. Tony Hang is an awesome service representative and excellent communicator. He gets the job done in a timely fashion. I really appreciate the service that I have received from him and can rest assure that my Lexus is in great hands.
1/30/2026
Michael L. VERIFIED CUSTOMER
Great customer service! Please reach me directly- ****-****-xxxx
1/30/2026
Esperanza G. VERIFIED CUSTOMER
Great advisor! Friendly and knowledgeable.
1/30/2026
Arthur S. VERIFIED CUSTOMER
He’s a great service advisor. Very helpful, and knowledgeable. Thank you Sebastian.
1/30/2026
Bridgette M. VERIFIED CUSTOMER
It's the fact that I was able to get a last minute appointment that was awesome. The service was outstanding. Thank you all
1/30/2026
Danny M. VERIFIED CUSTOMER
Jorge did great always communicated with me.
1/30/2026
Tiffany C. VERIFIED CUSTOMER
Great service, effective communication, very pleased with how smooth everything went with the service + fixing the recall on my vehicle.
1/30/2026
Lazaro C. VERIFIED CUSTOMER
Ivan is exceptional at coordinating our schedules and making sure all our requests are done in a reasonable time frame. He makes the process smooth and easy.
1/30/2026
Joana E. VERIFIED CUSTOMER
Every time my car was serviced at JM Lexus, the shop scratched my car. I brought to their attention the last time I was there back on November 26, Karen told me how come I didn't report it then. Well they painted over it and just couldn't see it until later. Karen made it seem like I was lying. It happened again when I went there on January 10th. Karen reviewed the entrance video and that my car was never scratched. Karen told me as a courtesy, she will order the part and will call me so they fix the problem that occurred on their hands. I have a customer since 2008 and I have never received such horrible service and with that I will not return.
1/30/2026
Bruce H. VERIFIED CUSTOMER
Travis was great!
1/30/2026
Elizabeth R. VERIFIED CUSTOMER
Billy is always very professional to work with
1/30/2026
Marguerite L. VERIFIED CUSTOMER
Great costumer service thank you so much!
1/30/2026
Brandon W. VERIFIED CUSTOMER
All good. Now that recalls are done we will likely have the lexus serviced elsewhere at a lower cost.
1/30/2026
Josephine B. VERIFIED CUSTOMER
Thank you Daniel for your excellent customer service!
1/30/2026
Yamilet R. VERIFIED CUSTOMER
excelent service! thanks wendi!
1/30/2026
Theresa T. VERIFIED CUSTOMER
As always excellent! First time in my life I don’t mind taking a car in for service.
1/30/2026
Sue M. VERIFIED CUSTOMER
Ali was completely professional. But still waiting for an answer about the remote start on my 2019 RX350.
1/30/2026
Russell B. VERIFIED CUSTOMER
Everything was great on time really appreciate the wash,gas and warranty on the wipers very pleased
1/30/2026
Ricardo B. VERIFIED CUSTOMER
Delilah is one of the best advisors I ever worked with. She sets the example of what great customer service should be.
1/30/2026
Hartley M. VERIFIED CUSTOMER
I was tended to in a friendly and expeditious manner. Waiting room was pretty chilly…but I was, thankfully, dressed appropriately.