I was at Keys Lexus twice since I moved to the west coast and Jake has been the person that has assisted me
He goes above and beyond to provide excellent customer service
Is always polite and kind
Definitely makes a service call an actual pleasant experience
Thank you,
Sherry W
1/30/2026
Chloe C. VERIFIED CUSTOMER
Jake is a very great guy who understands my needs. He’s knowledgeable and dedicated. 5 stars
1/30/2026
Gladys R. VERIFIED CUSTOMER
Thank you for your services
1/30/2026
Michele S. VERIFIED CUSTOMER
Xxxxx
1/30/2026
Ramona C. VERIFIED CUSTOMER
Travis explained what they were going to do and kept me informed
1/30/2026
Bob S. VERIFIED CUSTOMER
Great service . Have been working with Vince for years and he never fails to provide exceptional customer service! It is really appreciated. You all do a great job . Thanks
1/30/2026
Michael K. VERIFIED CUSTOMER
Excellent service, from making the appointment to driving home. Keep up the good work!
1/30/2026
Mary Q. VERIFIED CUSTOMER
As always- your service department did a great job! I so appreciate your kindness and courtesy! You got my 20 yr old car working again! The loaner policy is another key reason I have been coming to you for over 17 years! :) Thank you Trevor, Ali and Adam.
1/30/2026
Steven O. VERIFIED CUSTOMER
Great service and wash. Will highly recommend to my friends.
1/30/2026
Mike P. VERIFIED CUSTOMER
Leo was prompt and courteous as always. Great to work with.
1/30/2026
Sandra N. VERIFIED CUSTOMER
I specifically mentioned that my coolest level was really low. Nicholas said it will be taken care of. During my wait, I noticed Nicholas visiting with appeared to be his wife and child inside and on the vehicle drop off floor, off and on for over an hour. As well when I was checking out he was training a female in which I forgot her name as my understanding was he was my Advisor. Nicholas had her walk me to my vehicle which is fine, however as my assigned Advisor I would expect him to walk out with her too. I felt like he "was wiping his hands clean" and pushing me off to her. This made me want to check my coolent level when I got home and as your roadside Tech Jordan who just left my home can attest that the Coolent level was WELL below the Low Level. Not the Service I've come to trust and expect from Lexus of Omaha. I also want to make a positive call out to Molly for her extremely fast sense of urgency with providing a solution immediately following my call back yesterday afternoon. Thank you for allowing me to express my experience!
1/30/2026
Jeanette R. VERIFIED CUSTOMER
Kristina Duvall went above and beyond to make sure that I had a great customer service experience. She’s a definite asset to Lexus.
1/30/2026
Nancy C. VERIFIED CUSTOMER
Joe is outstanding!
1/30/2026
Teri A. VERIFIED CUSTOMER
Gerardo and Dustin were simply amazing and are the reason I will continue to be a Lexus owner in the future. They greeted me by name, had my rental
car ready and were very clear on the next steps and when I would hear from
them. I can't thank them enough for their kindness and preparation. I have already told many friends and co-workers about my experience with Gerardo and Dustin. Thanks again! Teri
1/30/2026
Deborah M. VERIFIED CUSTOMER
Service was the best, Adam was super knowledgeable and treated me like a queen, informed on every step of the work. Thank you, Adam!
1/30/2026
Eddie L. VERIFIED CUSTOMER
Helen was great help, she responded to my needs and took care of my problem quickly! Great Job Helen
1/30/2026
Harydel P. VERIFIED CUSTOMER
As always, Mr Temora is very attentive, very accommodating and always answers questions very well and politely.
1/30/2026
Jackie Q. VERIFIED CUSTOMER
Thabk you for your excellent service. It was promp, polite, and everything was clearly explained.