The service took a little longer than anticipated because of difficulty locating a special order tire for my vehicle but the desk staff were great in informing me about the problem. In the interim I enjoyed the special Lexus lounge while I read a book.
1/31/2026
Rosemarie P. VERIFIED CUSTOMER
Jennifer was very considerate and kind. She knows Lexus and knows customer service. We will continue to use Lexus of El Cajon for service and any purchases in the future.
1/31/2026
Michael O. VERIFIED CUSTOMER
Thankful, happy and satisfy. You are wonderful Jorge and thank you so much for your help! God bless you!
1/31/2026
Blanca C. VERIFIED CUSTOMER
Great customer service, service advisor was very knowledgeable.
1/31/2026
Edgardo A. VERIFIED CUSTOMER
I was treated with respect and a professional manor.
1/31/2026
Hee H. VERIFIED CUSTOMER
I'm happy for your services.
Tino is good service adviser.
1/31/2026
Shereen T. VERIFIED CUSTOMER
As always amazing service from Chris! Thank you
1/31/2026
Glen C. VERIFIED CUSTOMER
Outstanding service and support. Mr. Ruiz receives a 5 out of 5.
1/31/2026
Char'Dae C. VERIFIED CUSTOMER
Lexus customer for life
1/31/2026
Anthony G. VERIFIED CUSTOMER
Best service agent I’ve ever met
1/31/2026
Sabino R. VERIFIED CUSTOMER
He’s amazing, wonderful service
1/31/2026
Temoor W. VERIFIED CUSTOMER
Tony is amazing, and took care of me
1/31/2026
Kariym A. VERIFIED CUSTOMER
Car felt brand new after alignment. Enjoy the videos of my Lexus being serviced, which makes it easier to understand status of my vehicle.
1/31/2026
Ida O. VERIFIED CUSTOMER
I appreciate Arturo’s knowledge and courtesy.
1/31/2026
Gina T. VERIFIED CUSTOMER
Everything was great. Thank you!
1/31/2026
Linda G. VERIFIED CUSTOMER
Tino is a great service representative. Always keeps me updated on the service. He always takes my call and I am able to get an appointment always in a timely manner.
1/31/2026
Jane W. VERIFIED CUSTOMER
Elijah was professional, knowledgeable, and welcoming. Best in class experience.
1/31/2026
Jerriet M. VERIFIED CUSTOMER
Efficient and courteous service! Joel was professional and insightful with his review of the service performed. Thx!
1/31/2026
Damien C. VERIFIED CUSTOMER
The whole JM team made me feel like family ! Daniel W. has been very professional and informative with all my questions , all the way to Enrique at Parts dept. was very helpful as well as Jonathan and Wendy very nice to the gentleman that gave me the loaner to the young woman at the front desk and everyone there has been pleasant and helpful ! Thank you JM family ???? highly recommended dealership ! 5 stars ✨ -Damien A. Cruz
1/31/2026
Craig W. VERIFIED CUSTOMER
Special thanks to Jessica the parts manager who stepped into help short handed service writers. She took superb care of my service. She told me she would check on my service and call me back. She actually did it! She was on top of my RX 500h progression to the various stations. She deserves special recognition from management for her above and beyond service.