Jennifer Carrasco was professional, efficient, knowledgeable, friendly & patient.
Thank you.
Alyce M
2/1/2026
Octavio P. VERIFIED CUSTOMER
Super great service & courtesy . Thank you
2/1/2026
Brianna O. VERIFIED CUSTOMER
Amazing service advisor! Friendly, helpful, and very professional. They went above and beyond to make sure everything went perfectly.
2/1/2026
Matthew B. VERIFIED CUSTOMER
Way over priced. I feel like i got ripped off.
2/1/2026
Ashliegh J. VERIFIED CUSTOMER
I will personally be requesting my service rep Vahan for all future service appointments. He is knowledgeable and friendly, got me going as soon as I arrived (which was 10 minutes earlier than my scheduled appointment this morning,) and he follows up as asked. Most importantly, I find him to be trustworthy. I am satisfied as a whole and love my car, but truly I feel that he takes great care of me as a customer and I appreciate that.
2/1/2026
Elda P. VERIFIED CUSTOMER
He was so pleasant since a met him
2/1/2026
Eileen C. VERIFIED CUSTOMER
Took my Lexus 460 to get a wheel alignment today and the service department were very professional and were able to fix my wheel alignment issue in less than 2 hours on an already full day of work. Vehicle is working as it should be with no issues to report. Thank you service team.
2/1/2026
Jennifer B. VERIFIED CUSTOMER
Roberto **** has the highest degree of excellent customer service! I look forward to working with him in the future. Thank you Jennifer
2/1/2026
Joseph C. VERIFIED CUSTOMER
Good job
2/1/2026
Robbie R. VERIFIED CUSTOMER
You bet!
2/1/2026
Ronald R. VERIFIED CUSTOMER
Everything went well and we were treated very nicely. Great customer service
2/1/2026
Richard A. VERIFIED CUSTOMER
Joe thank you for being on top of everything for me. You didn't hesitate to go above and beyond. Thank you once again.
2/1/2026
Zhengjian C. VERIFIED CUSTOMER
Excellent service from Sam!
2/1/2026
Andrew W. VERIFIED CUSTOMER
Xavier was great. Thoughtful, knowledgeable and friendly
2/1/2026
Juan G. VERIFIED CUSTOMER
Excellent service, the times amd communication was great. The repairs are perfect and there are no issues with the car.
2/1/2026
Jerome D. VERIFIED CUSTOMER
Wendy waa helpful and delivered timely.
2/1/2026
Aimee B. VERIFIED CUSTOMER
the service experience with Adrian was top notch…i came in for what i thought was an oil change. when he explained the rear brakes and battery issues it was in a clear and concise manner that i appreciate! i asked him if i need a loaner he said no my car would be ready by 5pm so i went upstairs made a cup of coffee and at 4:59pm he called saying the car was ready. going forward i trust Adrian 110% …
2/1/2026
Ryan K. VERIFIED CUSTOMER
Jeff always delivers top notch service and is one of the key reasons I continue to rely on Lexus of Cleveland.
2/1/2026
Good Faith. VERIFIED CUSTOMER
Justin always deliver excellent service that’s why I always go back to him. He communicate so well very customer friendly and always at giving the best satisfaction ever. I am very happy with his service.
Excellent performer
1/31/2026
Stan N. VERIFIED CUSTOMER
Very timely, efficient, and professional service and communications with the service dept team, with special recognition to Henry as the lead representative and service coordinator!!