Customer service focused. Underpromised and overdelivered. Knowledgeable about my issue with the vehicle. Vehicle was ready before initial time estimate; appreciate that.
2/3/2026
Nakira B. VERIFIED CUSTOMER
I have been entrusting Xavier Allen with my service needs for over 10 years, and he has consistently exceeded my expectations every single time. His professionalism, honesty, and attention to detail are unmatched. Xavier always takes the time to explain the work being done, ensures everything is handled correctly, and truly prioritizes customer satisfaction. It’s rare to find someone so dependable and consistent over such a long period of time. I am always completely satisfied with his service and wouldn’t trust anyone else. Highly recommend Xavier to anyone looking for exceptional, reliable service.
2/3/2026
Martin B. VERIFIED CUSTOMER
Your service staff was welcoming, caring, competent and professional. This goes from the person on the phone, to the advisor to the mechanic. Your operation is very impressive
2/3/2026
Alex B. VERIFIED CUSTOMER
Great work as always
2/3/2026
Harry K. VERIFIED CUSTOMER
Just outstanding-
2/3/2026
Rodney S. VERIFIED CUSTOMER
Unequivocally, the goal was simply to induce me to pay over $1,000.00 for the “recommended” 60k miles service which was not necessary. The vehicle was serviced at JM Lexus in December 2025 and additional things were done that exceeded $1,600. It was disingenuous to suggest I duplicate the same or substantially the same thing. This is bad business and i am appalled. To feign ignorance that Lexus did apprise anyone last month of the “recommended” 60k mile service is unconscionable in light of the fact that the vehicle had 62k miles when serviced in December 2025. This is the first time i took the time to express my complaints and i don’t take this lightly. JM needs to do better other than seeking to obtain my “unnecessary” money from customers. It’s not about the money but the principle. Treat everyone with respect and dignity
instead of acting like a used car
2/3/2026
Frank P. VERIFIED CUSTOMER
Had 2 wiper blades installed and it was$35+ for labor on that, I’m assuming it only took a few minutes and I’ve been a loyal customer since I bought the car there I’ve never had work done elsewhere
2/3/2026
Sandra C. VERIFIED CUSTOMER
Cordis and Paul are very nice. Good job!
2/3/2026
Araceli C. VERIFIED CUSTOMER
Sean offered great customer service!
2/2/2026
Harold G. VERIFIED CUSTOMER
Chemical bleed on chrome surround, battery post covers not reinstalled, and chemical burn overshoot on tops of headlights. Thanks in advance.
2/2/2026
George M. VERIFIED CUSTOMER
Sean was extremely helpful during the nightmare of dealing with my insurance provider. I can't thank him enough.
2/2/2026
Frania R. VERIFIED CUSTOMER
Jorge Navarro is an outstanding service consultant. He is efficient, professional, and assertive in meeting customer needs. He has also stepped in to assist when he wasn't my assigned service consultant-- that is testimony to his dedication to customer service and satisfaction. Thank you, Jorge. You're the best!
2/2/2026
Marcus M. VERIFIED CUSTOMER
Second time working with Adi. Top notch communication and professionalism. Recommended new spark plugs but fist made me aware that the old ones simply needed tightening. Did not feel pressed or that I was attempting to be sold. Simply notified that the lifespan of recommended changes for spark plugs are here. I come from Lincoln due to the professionalism I’ve experienced and specifically with Adi on both occasions. Thank you!
2/2/2026
Quinny B. VERIFIED CUSTOMER
Cory as always was fantastic!
2/2/2026
Denise M. VERIFIED CUSTOMER
Elijah is exceptional in customer service and customer care/satisfaction.Excellent listener, follow through, and going above and beyond even on the small things. ???? Thank you
2/2/2026
Carlos V. VERIFIED CUSTOMER
Maico was great.
2/2/2026
Steven P. VERIFIED CUSTOMER
He was great. Thanks!
2/2/2026
Dennis K. VERIFIED CUSTOMER
Car was not washed.
Questions about the tire pressure warning light.
2/2/2026
Peter W. VERIFIED CUSTOMER
Tony Hang were very dedicated to their work and treated customers with great enthusiasm and consideration, which made me like the Lexus brand even more.