Lexus Monogram Service

Excellent communication and service from start to finish.

All is good

She was so pleasant and welcoming, great service, thank you so much.

The several employees that I interfaced with were all courteous, knowledgeable, and eager to solve my issues.

I only bought it two months ago, so I'm not quite ready to sell it:)

The service techs were great.

Mr. Levy was very professional and friendly.

The car wash service was supposed to be part of the Lexus courtesy experience but it has not been working for some time now and it appears like no effort is been made to rectify that situation...very disappointed However I must admit that my experience with the service rep...Michael was very pleasant he explained everything and his customer service was over and above excellence ????

Joe was awesome. Service here is always great.

An amazing job and great communication

No me entregaron el auto lavado

Paul was great!

Excellent as always - thankyou

Done professionally and timely

Tony Chavez provides excellent service and is a good representation of how Lexus values their customers!

Mr Dominguez he was very helpful and very polite and we appreciate his service

Great job as always!

Robert was great! He kept me apprised of the status of my car during my service. He also arranged for me to do a ride along with a couple of the technicians to try to troubleshoot some noises that I'd noticed. I always appreciate the service I get from Crown Lexus service dept. Thank you!

Wendy was very professional and knowledgeable about my vehicle.

a. Original schedule was not migrated. Good thing Allison followed up on me via email and that’s when I found out that my original schedule last Aug. was not carried over to the new scheduling system (as explained to me by the service advisor) b. Service took 2.5 hrs rather than the initial 2hrs assessment, and that is fine, what’s not ok was that no one informed me that it’ll take more time. No proactive communication c. I was initially charged with alignment of 140.95 and 49.95 for the 25k Mile Service. The Service advisor didn’t even check if I have a maintenance plan. Almost paid the 49.95 if I did not point it out when the service was done. Previously, I don’t have to remind the advisor about my maintenance plan. Also, when I got the final amount, the 140.95 was changed to 155.95. What changed? What’s the reason for the increase? d. During my previous visits, the service advisor would walk me through with what they did to the vehicle. That did not happen. So when I checked what was done to my vehicle, I found out that they replaced one of my tires. And that is fine, however, I was expecting that this should’ve been communicated to me (proactively) when I was at the dealership or after the service was done, someone should’ve walked me through what they did to my car. e. In my previous visits, they would offer to schedule already the next maintenance schedule. That did not happen during my last visit.