My service representative was great, like all JM Lexus employees. My only complaint was that I expected my car to be cleaned as part of the service. It was not. Perhaps because of the simple 15K maintenance and simple software update for the recall.
2/25/2026
Valerie G. VERIFIED CUSTOMER
I truly appreciated Jeff's communication throughout the process. Jeff is a valuable asset for Lexua.
2/25/2026
Jessica P. VERIFIED CUSTOMER
I must say it’s always a pleasure with Brandon’s customer service it always delivers top notch satisfaction
2/25/2026
Michael R. VERIFIED CUSTOMER
First experience with Lexus service department. You knocked it out of the park! Ty
2/25/2026
Forrest C. VERIFIED CUSTOMER
I just sent in the survey I received directly from Lexus. I told them that I always receive superior service from your dealership each and every time. I told them that you probably had a new customer for life. On a completely unrelated note - I never did receive a link to a video vehicle inspection. I thought this was really cool after my first service visit. As this most recent visit was only my second routine service visit, Is this something that does not occur at each service? No worries, if not - I just wanted to make sure that I did not miss something. Thanks again for your superior customer service!
2/25/2026
Marcia L. VERIFIED CUSTOMER
I can always count on Aaron to deliver the BEST SERVICE EXPERIENCE in a friendly, welcoming manner. ⭐️⭐️⭐️⭐️⭐️
2/25/2026
Elizabeth W. VERIFIED CUSTOMER
You always washed my car when I brush it in for service, but not this time.
Why?
2/25/2026
James M. VERIFIED CUSTOMER
Very polite & professional. I was very pleased with every aspect of the service provided. Always very well taken care of.
2/25/2026
Steven H. VERIFIED CUSTOMER
EXCELLENT
2/25/2026
Keith D. VERIFIED CUSTOMER
Cassie Thadeus is an excellent service representative, very professional and knowledgeable about what service is needed for my vehicle. I have the utmost confidence and trust in Casses’s ability to provide excellent service, which is why I returned to the Lexus of Cleveland service department
2/25/2026
Kristen E. VERIFIED CUSTOMER
Shedrick is great. I will only work with him.
2/25/2026
James W. VERIFIED CUSTOMER
I drove my wife's car from Lorain to get the fuel door replaced. We were happy it was being covered by warranty at no cost, but had to wait for it to be painted to match the car. Everything seemed to be going well, but when I was directed to my car, I immediately noticed the color of the fuel door did not match the car. Apparently the installer did not notice and no one else checked before approving the car for me to take. I showed the tech who checked me in and he agreed that it was a poor job of matching. The Service manager came out and concurred. The car has to come back in and go to the body shop to be able to match the car's actual color. I'm glad it will be taken care of, when I can get it into our schedule. Bottom line, I'm not satisfied with what ended up being a 2 1/2 waste of time for me, but I'll reserve final judgement on total satisfaction when the job is finished.
2/25/2026
Laura C. VERIFIED CUSTOMER
The car was washed poorly windows splattered on outside. They should have rewashed car. Travis in service was great and took good care of me. Was efficient and user friendly. I always get my card and service my card at this dealership for past 17 plus years.
2/25/2026
Lisa K. VERIFIED CUSTOMER
Professional, helpful, friendly
2/25/2026
Melissa C. VERIFIED CUSTOMER
Adrian is always so kind and polite with a smile on his face!
2/25/2026
James N. VERIFIED CUSTOMER
Great service got me in and out quickly.
2/24/2026
Scott D. VERIFIED CUSTOMER
Everything was fine. Excellent customer service. Next time remove the service tag on my rear view mirror.
2/24/2026
Sandley S. VERIFIED CUSTOMER
Joe was great. went above and beyond.
2/24/2026
Samantha K. VERIFIED CUSTOMER
Vy is Lexus service personified. She is happy helpful and knowledgeable! You are lucky to have her as the face of Lexus service, you need more of her!