Customer service that was provided by Sebastian was excellent.
3/19/2026
Shoushanik A. VERIFIED CUSTOMER
Erik was awesome. Kind and friendly. Went the extra mile in ensure whatever I needed was done. Thank you so much Erik
3/19/2026
Laura S. VERIFIED CUSTOMER
The reason I continue to service my car with you is due to Danecia. She is very efficient and knowledgeable. She has a very good attitude and a pleasure to interact with.
Laura
3/19/2026
Johnnie W. VERIFIED CUSTOMER
Tino did an excellent job as usual!
3/19/2026
Diane G. VERIFIED CUSTOMER
Anthony was terrific. Knowledgeable and efficient. However the loan car situation is terrible. It took me almost an hour to drop off my car for service, just because there were not enough loan car people to handle the number of people dropping of their cars in the morning, most of whom were rushing off to work. Surely it can be done more efficiently as it is at thousand oaks and woodland hills lexus. Dianne Gorsey
3/19/2026
Judy K. VERIFIED CUSTOMER
Absolutely!!!
3/19/2026
Chong N. VERIFIED CUSTOMER
Vincent did a great job getting my GX the maintenance it required.
3/19/2026
Charlotte D. VERIFIED CUSTOMER
Everything was perfect. I appreciate Jose’s attention to detail.
3/19/2026
Omni F. VERIFIED CUSTOMER
Thank you Maico for all your help today! You were kind, professional, and very knowledgable! I will see you next time! -Omni F
3/19/2026
Alan W. VERIFIED CUSTOMER
Thank you to JM Lexus for squeezing us in without an appointment - identifying the problem and fixing it. Thanks also to Omar for being helpful.
3/19/2026
Gwendolyn B. VERIFIED CUSTOMER
Excellent Service from start to finish
3/19/2026
Eileen L. VERIFIED CUSTOMER
She was excellent and explained in detail what was done. Everything thing I requested was done.
3/19/2026
Richard H. VERIFIED CUSTOMER
Sam was excellent. A great ambassador for Lexus. Knows the product, quickly understands customers short term and long term goals; with good advice how to achieve with Lexus. Sam is personable, funny, and thoughtful. Service is important to choosing car to buy. It really makes a difference for me to choose Lexus again.
3/19/2026
Sun Y. VERIFIED CUSTOMER
Art is the best!
3/19/2026
Scott K. VERIFIED CUSTOMER
Per usual Billy went above and beyond to take care of me and my vehicle. Keep up the good work Billy, see you next service.
3/19/2026
Gil B. VERIFIED CUSTOMER
Sam was great to work with. He’s very knowledgeable and did everything he could to get my problems solved. I couldn’t ask for anything more.
3/19/2026
Courtney L. VERIFIED CUSTOMER
We had a 9am appt for an oil change. The car wasn't ready for 5 hours. Was surprised at how long it took given we made an appt.