Many missed spots on the complementary car wash. The whole top side wasn’t finished. Definitely was half assed.
3/18/2026
Ani A. VERIFIED CUSTOMER
Randy was great and so was Simon when I was getting my loaner car.
3/18/2026
Elaine L. VERIFIED CUSTOMER
He went above and beyond. He assisted my mother getting in and out of the vehicle. After the service was completed, moved my vehicle for allowing easier access into the car for my mother.
3/18/2026
Bart K. VERIFIED CUSTOMER
Tino was excellent. He informed me of the recommendations and gave me a good estimate of the time to finish.
3/18/2026
Trevelle T. VERIFIED CUSTOMER
My car was not washed!
3/18/2026
Christian F. VERIFIED CUSTOMER
Great customer service!
3/18/2026
Julie H. VERIFIED CUSTOMER
Very good customer service and everything has been taking care of.
3/18/2026
Karla V. VERIFIED CUSTOMER
Jake Melonas made sure I was well taken cared of for my first 5000 mile service at Lexus Valencia. He gave me 10/10 service. I look forward to seeing Jake every visit. He get me excellent customer service.
3/18/2026
Barry H. VERIFIED CUSTOMER
Anthony has been excellent in helping me find my way through the car repair maze. He makes the whole process quick and easy. Thank you.
3/18/2026
Artur S. VERIFIED CUSTOMER
It was very nice to talk to the general manager, he's a real professional... the guys did 10 out of 10 work ... and the last thing I wanted to say thank you for the gasoline ... and in general I'm very pleased that I'm dealing with Lexus ????
3/18/2026
Janet T. VERIFIED CUSTOMER
Jennifer was my Customer agent years ago so we were both pleased to work together again. She is the perfect combo of organization, focus, caring about the customer and handling the unexpected with equanimity.
3/18/2026
Jason B. VERIFIED CUSTOMER
Great service as always. 10/10
3/18/2026
Argeniz W. VERIFIED CUSTOMER
Great customer service! Helen Kassel was so awesome!!
3/18/2026
Dolores J. VERIFIED CUSTOMER
Alfred Nungaray has always treated us like family. He’s incredibly knowledgeable, efficient, and makes every visit smooth and easy. His integrity truly stands out, and he’s an absolute joy to work with. Whenever I leave my car in his care, I have complete confidence that it’s being well taken care of.
3/18/2026
Jessica K. VERIFIED CUSTOMER
Jesse was awesome and very easy to communicate with! Really appreciated his guidance and assistance :D!
3/18/2026
Aaron M. VERIFIED CUSTOMER
Maria was great. She was very friendly and kept me in the loop with everything getting done
3/18/2026
Miguel D. VERIFIED CUSTOMER
Excelente servicié
3/18/2026
Ashley P. VERIFIED CUSTOMER
Argenis was very professional and his communication was phenomenal.
We would recommend our family and friends to use Lexus of Glendale for service on their Lexus vehicles.
Whitman was also very professional and nice, and he was very careful with moving our vehicle.
5 star “plus” service department, again a special thanks to Argenis and
Whitman.
3/18/2026
George P. VERIFIED CUSTOMER
Good service by Maria and rep who did a test drive with me.
3/18/2026
Mikki J. VERIFIED CUSTOMER
Robert Melendez was so kind helpful thorough made sure I was taking care of made my experience very smooth & peaceful