My service person was taking phone calls when he was checking me out and I did not feel like his attention was totally on me. Indeed his attention was being shared with a customer about tires and pricing, and I asked him if he wanted me to come back at another time because he seemed unavailableUsually somebody gets up and walks me to the door and points to my car. He instead told me it was to the right so I walked out and apparently I walked out of the wrong door so I couldn’t see my car. I’ve always had great personal service before and felt like he was adequate, but that’s about it.
3/19/2026
Kyle L. VERIFIED CUSTOMER
Adi was prompt and professional in getting everything squared away with my standard maintenance for my car. Have never worked with him before but he’s top notch at his job!
3/19/2026
Alyssa R. VERIFIED CUSTOMER
I paid $170 for you to look at my vehicle. Returned it less than 1/4 of a tank. Said the reason it was stalling was from leaving it with little fuel in the vehicle. I am very unhappy with service, waited on a call back all day just to call back again later in the afternoon to find out it was ready and nothing was wrong except brakes I already knew needed to be replaced.
3/19/2026
Kym V. VERIFIED CUSTOMER
Everything was excellent from start to finish. Scheduling the appointment was easy, and the service process was smooth—from ordering the parts to completing the work. I was in and out within an hour, which I truly appreciated.
While I waited, I was able to walk around the plaza next to the dealership, and by the time I returned, my car was ready.
A special thank you to SHEDRICK, who was an outstanding service representative. He took great care of my needs and gave me confidence that everything was being handled with attention and care.
Highly recommend!
3/19/2026
Robert B. VERIFIED CUSTOMER
Daniel was a asset told me exactly what was being done the amount of time it will take it was a pleasure working with him
3/19/2026
Medicare Solutions. VERIFIED CUSTOMER
Professional
3/19/2026
Stephen B. VERIFIED CUSTOMER
He was very professional
3/19/2026
David N. VERIFIED CUSTOMER
Delilah was delightful to work with at JM Lexus. She was professional, knowledgeable & friendly. I look forward to working with her again!
3/19/2026
Zia Uddin. VERIFIED CUSTOMER
Happy with service
3/19/2026
Jovin M. VERIFIED CUSTOMER
When I dropped my car off Brandon explained what he thought the issue might be and informed me of the approximate time it would take for the service. He was very communicative throughout the process so I was always aware of what was going on.
3/19/2026
Roda V. VERIFIED CUSTOMER
He did a very good job
3/19/2026
Mark B. VERIFIED CUSTOMER
Very satisfied. Sam was very helpful!
Thoughts about trade in are a bit premature. I am thinking about it.
3/19/2026
Monica M. VERIFIED CUSTOMER
I appreciate the service that Jeff Miller has provided me over the years & main reason Lexus of Cleveland has my business.
3/19/2026
Tyesha M. VERIFIED CUSTOMER
Thank you Alfred and your assistant your always so amazing and deserve a reward for great customer service or a raise to the best forsure and crown lexus has the best vehicles <3
3/19/2026
Candace P. VERIFIED CUSTOMER
Sam was so awesome to work with!
3/19/2026
John C. VERIFIED CUSTOMER
Paul is doing a fine job but my car is not repaired yet so it to early for me to answer yes.
3/19/2026
Ron &. VERIFIED CUSTOMER
Joel Gooding was excellent. Great communication and service!
3/19/2026
Jewel G. VERIFIED CUSTOMER
Justin was awesome. He was thorough and professional. Everything was great.
3/19/2026
Abril R. VERIFIED CUSTOMER
Maria met me quickly after I arrived, she explained everything to me clearly, & answered my questions. Overall, very pleasant to work with.
3/19/2026
Eleanor G. VERIFIED CUSTOMER
Very happy with the customer service Robert provided he was very polite and followed up with me on future services that my car will need.