Lexus Monogram Service

Cordial and completed pretty much on time.

Subject: Request for Reimbursement – Unresolved Warranty Issue (2015 RX350) Dear Service Manager, JM Lexus (Sample Road, Margate, FL), I am writing regarding my 2015 Lexus RX350 (VIN: 2T2ZK1BA2FC166558), purchased from JM Lexus on December 17, 2021, along with a Certified Platinum Warranty (Agreement #33706183), which remained in effect until December 17, 2025. From the time of purchase and throughout my service history at JM Lexus (Sample Road), I repeatedly reported a persistent rattle originating from the steering column area. On multiple visits, I was informed that the issue could not be diagnosed or repaired. Recently, during my first visit with Mr. Maico William, the problem was immediately identified as a worn bushing between the steering column and the electric power steering motor. The repair was completed and resolved the issue; however, I was charged $890 plus tax. This situation raises a clear concern. The condition existed and was reported consistently while the vehicle was under the Certified Platinum Warranty, yet it was not diagnosed or corrected at that time. The fact that the issue was later identified shortly after the warranty expired indicates that the underlying defect was present and should have been addressed under warranty coverage. Given the documented history of complaints during the warranty period, I respectfully request reimbursement for the cost of this repair. I ask that you review my service records and provide a written response. I would appreciate your assistance in resolving this matter fairly. Sincerely, Dr. Jack Warner 4856 NW 19th Street Coconut Creek, FL 33063

Chris and his team sre the best. Thank you, Monica, for the appraisal quote. Everyone at Crown Lexus are very nice and professional.

Customer service was great, no issue. Our Lexus was delivered ahead of time with fantastic results.

The appointment was too long. IF….IF the tires were rotated why were the brake pads not checked accurately at that time? The car should never have had to go back and to pull the tire again for an accurate reading. Rick would like to talk to you about this. Rick’s phone ****-****-xxxx

Jessie is great and I appreciated his help and communication. I will say I am not a fan of receiving a text with a link with service updates rather than a phone call like it used to be. That way any questions or clarifications can be handled on the spot and saves time in the overall service appointment. With this new way I hadn’t seen the text right away, it’s very hard to read all the details on my phone, and the report mentioned $4400 additional repairs. So I called him and can no longer reach him but rather an automated voice mail asking him to call me back. I also replied to the text asking him to call me for explanation and clarification. Which he did and it was all resolved, but the whole process wasted about an hour. My service prior to this one literally took several hours waiting to hear back from someone to clarify and explain this minor oil seepage on the timing cover. Thanks for listening!

Randy was a great partner—informative, respectful, understanding. He really understood what was needed, made sound recommendations, fair assessments and was warm and personable. I felt very taken care of, and that my car’s needs and my own were addressed well and with utmost care. He’s going to be my guy moving forward!

10/10

Everyone was super friendly and helpful this morning when I came in with a flat tire. Shedrick Anderson was awesome in working to get the service done as soon as possible for me to get back to work. Overall calm and friendly disposition and excellent service.

Xavier continues to provide excellent service every time I bring my ISF. He is very kind and professional.

We were there for just over 2 hours for a standard 20,000 service. Other customers came and went. We didn’t get a notification that the car was opened until an hour and 25 minutes into our wait. Upon arriving home, we noticed our wiper fluid still took 2-3 cups of fluid to fill it. Makes us wonder what else was not done. Also when we arrived home, the car started self locking so obviously the programming was altered. Staff was polite as usual.

Very happy with the service I received.

Anthony was very professional and gave me all the Necessary information.

Excellent experience.

Tony asked me not to say his name backwards . I said Ynot?

Thank you.

Thanks to you and to Tony for a wonderful experience!

Thank you!

Always a fast and great service

Thank you so much, everything was good