Tony is a great representative to work with. He is patient and thorough.
3/21/2026
Lisa P. VERIFIED CUSTOMER
Great service provided by Christian Santos
3/21/2026
Huguette R. VERIFIED CUSTOMER
Brandon was very prompt and courteous to give me the best service !
He is very good !
3/21/2026
Carol F. VERIFIED CUSTOMER
At this time we don't want to buy/trade in our Lexus but we are interested in knowing it's current value
3/21/2026
Lauren F. VERIFIED CUSTOMER
Kristina Duvall was professional, courteous and kept us informed about our service.
3/21/2026
Rafael T. VERIFIED CUSTOMER
Completely Satisfied with the assistance of Brandon.
Knowledge, pleasant to deal with.
Excellent
3/21/2026
Joan M. VERIFIED CUSTOMER
Great job
3/21/2026
Marcus M. VERIFIED CUSTOMER
Christian Santos is the very best! New hires should train under him. Always approachable, friendly and great attitude!
3/21/2026
Artur K. VERIFIED CUSTOMER
Very Good job????
3/21/2026
Steven B. VERIFIED CUSTOMER
Love working with Faustino. He treats me like family.
3/21/2026
Roberto M. VERIFIED CUSTOMER
I had an outstanding experience working with Chris Santos at Crown Lexus. From the moment I arrived, Chris went above and beyond to make sure I felt taken care of and completely informed throughout the entire service process. His professionalism, knowledge, and attention to detail truly set him apart.
Chris took the time to clearly explain what my vehicle needed without any pressure, and I really appreciated his honesty and transparency. He kept me updated every step of the way, which gave me total confidence that my Lexus was in great hands. It’s rare to find someone who genuinely cares about both the customer and the quality of service they provide, but Chris absolutely delivers on both.
The entire experience was smooth, efficient, and stress-free thanks to him. If you’re looking for a service advisor who is trustworthy, knowledgeable, and truly dedicated to excellent customer care, I highly recommend asking for Chris Santos. Crown Lexus is lucky to have him!
3/21/2026
Martha A. VERIFIED CUSTOMER
Was very satisfied with the service.
Chris Santos was excellent good service.
3/21/2026
William N. VERIFIED CUSTOMER
My service representative is the most professional sweetest guy in the world. His name is Henry Montoya. Y’all need to give him recognition by him lunch or something because he is absolutely the best I came in there today at my lowest just wanted to cry because I lost both keys to my car within a month. When I called him in a panic, he just told me what to do to get the car there gave me a telephone number to call the tow truck and tell me the tow truck driver would get me there as well. He took care of everything for me.
3/21/2026
Geri T. VERIFIED CUSTOMER
First time I tried the Sahara facility. You guys Rock. Excellent service department. I will be back!!!
3/21/2026
Arlene T. VERIFIED CUSTOMER
Service rep was amazing
3/21/2026
Rodney B. VERIFIED CUSTOMER
My thanks to everyone involved in solving the problem. Eirik went over everything they checked and we are very satisfied and hopeful never to deal with electrical problems of that nature.
3/21/2026
Ricardo T. VERIFIED CUSTOMER
Very good service from Bill Horvat.
3/21/2026
Martha C. VERIFIED CUSTOMER
Yes, I'm very satisfied with experience and customer service from Brandon Hanson. I appreciated
3/21/2026
Jennifer C. VERIFIED CUSTOMER
I asked for my a/c to be checked since you were dunning a special & it was never added to my ticket unbeknownst to me until I got home. The ticket placed in my windshield for my next service had WRONG info listing “53k Sept” yet I was there to have my 80k service. I tried to locate my service advisor to get it corrected & couldn’t find him anywhere after asking someone else for assistance so I left! After spending $600+ I would had expected a little better service but I guess U was wrong
3/21/2026
Marcia P. VERIFIED CUSTOMER
Bill is the best! I appreciate how well he communicates with me and is always very helpful.