I am impressed of your dealership’s continued maintenance of Lexus’ high profile status and integrity. The ambiance inside and outside the premises is topnotch and speaks of Lexus’ high quality and standard.
From a disgruntled BMW & MBenz owner.
3/21/2026
Janice J. VERIFIED CUSTOMER
Great staff and service! And explained everything to me.
3/21/2026
Khusbu P. VERIFIED CUSTOMER
I recently brought my vehicle in for maintenance, and the experience was seamless from start to finish. The service department handled everything with impressive efficiency.
​What stood out most was the minimal wait time. My service advisor Taha was professional and kept me informed throughout the entire process; I would absolutely recommend him and look forward to working with him again in the future.
3/21/2026
Aw C. VERIFIED CUSTOMER
Tino did an excellent job taking care of me
3/21/2026
Gina D. VERIFIED CUSTOMER
Very helpful and pleasant. Was working his tail off
3/21/2026
Mia P. VERIFIED CUSTOMER
Absolutely love her! Shes amazing. Professional, efficient, and just pleasant to work with!
3/21/2026
Nancy T. VERIFIED CUSTOMER
Very satisfied with the quality of my Lexus service today. They check everything and returned my ES2025 vehicle looking and driving beautifully. Thank you, Xavier for a job well done. Nancy T
3/21/2026
Dominique A. VERIFIED CUSTOMER
Michael was excellent. Very helpful and courteous. However, i’m disappointed with the experience overall at the Lexus Service Center. When I purchased my first Lexus back in 2015 you were able to get a loaner for any service. Now since I purchased my second Lexus in 2025 I’m being told every time I come to the service center that loaners are not provided for “quick services.” my appointment today was at nine. And Michael saw me promptly at that time. But I didn’t get my car back until close to 12. Waiting 3 hours in the service center isn’t ideal. You guys need to bring back your original loaner program. When we buy a Lexus we aren’t just buying the car we’re buying the whole package. When I first purchased Alexis back in 2015 that’s what sold me on spending so much money on the car. Was the superior service that you will get at Lexus compared to other dealerships. The ball has definitely been dropped by whatever corporate person came up with these changes.
3/21/2026
Jane P. VERIFIED CUSTOMER
Waiting on survey.
3/21/2026
Don W. VERIFIED CUSTOMER
Trevor, did a great job. I appreciated that he let me know what was happening at every step in the process.
3/21/2026
CARLA D. VERIFIED CUSTOMER
The service department at Omaha Lexus always gives great service. I am very happy with every aspect of the department. It is easy to schedule appointments in a timely manner, my vehicle is returned clean and I am very satisfied. Gerardo is great! Thank you
3/21/2026
Ronald S. VERIFIED CUSTOMER
Corey is a great guy with a lot of experience and very knowledgeable with cars. He also care for people.
3/21/2026
Anthony D. VERIFIED CUSTOMER
Excellent service!
3/20/2026
David L. VERIFIED CUSTOMER
Sam was very helpful and informative. Offered me savings that I did not know existed.
3/20/2026
Louise A. VERIFIED CUSTOMER
I’ve been a good customer from r several years. Quality ty dealerships are hard to find
3/20/2026
John H. VERIFIED CUSTOMER
Very professional. Provided detail of service options. Great follow up.
3/20/2026
Mohammad T. VERIFIED CUSTOMER
Alex is the profesional service adviser he took care of me as a valued guste
Thanks a lot Alex
3/20/2026
Ronald R. VERIFIED CUSTOMER
Mark is always a pleasure to work with.
3/20/2026
Ellen D. VERIFIED CUSTOMER
I am just upset that I went by mileage to get service instead of every 6 months. I didn't know my service was expired. It cost me over $200
Didn't think that was fair.
3/20/2026
Louis B. VERIFIED CUSTOMER
Dear Lexus,
Your service adviser Paul Cooper, is a gentleman and very courteous person.
You have a genuine competent service adviser with an established skill set,
a keeper for sure !
Respectfully, Louis B