Well, what can I say? Listen, I have been coming to Ontario lLexus for many, many years and what I can always say Helen K. is the best. I love her professionalism and she must have an A+ rapport with her mechanics because her observation is top-tier so whatever they are instructed to do they do it at a high level… because my car always comes back to me in perfect Condition. I can say a lot, but the primary reason why I drive all the way from the inland empire east of Moreno Valley all the way to Ontario lLexus is because of Helen Kassel …thank you for always being there. Thank you for your relationship with the mechanics thank you Helen for representing the brand that I truly truly enjoy. God bless you and thank you so much.-Shyra A
5/23/2026
Kelly J. VERIFIED CUSTOMER
Maria did a great job keeping me updated on the status of my vehicle. She was very knowledgeable and professional.
5/23/2026
Kevin C. VERIFIED CUSTOMER
Not really doing the service well, and take very long with car
5/23/2026
Patricia L. VERIFIED CUSTOMER
Javier Vargas is my service rep and he is absolutely awesome. I’m at a disadvantage when it comes to cars because I don’t know much about them and he always takes the time to explain everything so that I completely understand the work that needs to be done to my car. All your employees have always been very kind and professional. One of the big reasons I love my car is because of the service I get whenever I bring it in… It’s top notch every time!
5/23/2026
Jennifer M. VERIFIED CUSTOMER
Kind,patient and helpful.
5/23/2026
Christy F. VERIFIED CUSTOMER
Everyone is so friendly and happy at Lexus. I love working with my service manager, a fellow Armenian- Mr V!!
The service is outstanding!! Thank you!!
5/23/2026
Rachel G. VERIFIED CUSTOMER
He was wonderful. Very satisfied and happy with the service he provided!
5/23/2026
Matt W. VERIFIED CUSTOMER
Has always treated us just fine
5/23/2026
Marrilyn R. VERIFIED CUSTOMER
Joseph was wonderful he explained everything and called me as soon as my car was ready.
5/23/2026
Marc S. VERIFIED CUSTOMER
Job well done on Thomas! Thank you!
5/23/2026
Maria S. VERIFIED CUSTOMER
Keep up the excellent work! You have well trained, knowledgeable and experienced staff. Thank you!
5/23/2026
Brian A. VERIFIED CUSTOMER
A cookie cutter process! Plus, a $900 charge to repair a sensor that wrongly alerts me to a low tire is ludicrous! I declined to have that done. I could find some high school geek kid studying auto mechanics and have this fixed! Otherwise, pleased to have the basic service done. And your bistro waiting area is relaxing. BUT…. Get real. $900?!?!
5/23/2026
Jose A. VERIFIED CUSTOMER
Categorically focused on his work, he provided me with magnificent assistance, demonstrating his expertise. I will undoubtedly return whenever I have another problem with my car.
5/23/2026
Herminia B. VERIFIED CUSTOMER
Very good
5/23/2026
Robert S. VERIFIED CUSTOMER
Exceptional, took the time to explain everything clearly, kept me updated, and made sure I felt completely taken care of. Thank you ????
5/23/2026
Zheng S. VERIFIED CUSTOMER
Maria is very nice and professional, and I am glad to have her as my advisor.
She is very nice and professional, and I am glad to have her as my advisor.
5/23/2026
Susan K. VERIFIED CUSTOMER
I could not have received better service. Cory told me to come in when I called with a battery that was almost dead. I had a doctor appointment at the same time. Cory got me a loaner in spite of them initially having none available. I was able to keep my appointment exactly the time scheduled. My service took about an hour and I got my car back with a car wash too. All thanks to Cory and that great service department!! Gary Koenig
5/23/2026
Grace A. VERIFIED CUSTOMER
Robert was very nice and provided great customer service. Thank you
5/23/2026
Willam G. VERIFIED CUSTOMER
My visit this time to the dealership was unexpected and I was very happy that I was treated promptly and respectfully by the entire staff