Mr. Tony really does care. He remembers things we talked about from service appointments months passed. I always feel confident and good going to him.
4/14/2026
Felicia S. VERIFIED CUSTOMER
I always have an excellent experience working with Joe. From start to finish, he’s always incredibly helpful and genuinely friendly. He always takes time to answer all of my questions and makes sure I understand every step of the process. Always a pleasure working with Joe.
4/14/2026
James F. VERIFIED CUSTOMER
Jeff has always done a nice job of answering questions and follow up with me
4/14/2026
Annette M. VERIFIED CUSTOMER
Tino has been an exceptional service advisor. I have taken my car to him for approximately 10 years. He has been professional and recommend and educate on why specific services were need. I am considering a new car and have asked him to recommend a salesperson. He is an excellent employee who is dedicated in providing the best for his customers.
4/14/2026
Annette C. VERIFIED CUSTOMER
I am familiar with Lexus workmanship. I've been a customer of Lexus formerly known as metrolaxis since 2012 when I bought my Lexus from you my 2007 RX 350 which was totaled in an accident 3 years ago. Even though I bought my white Lexus RX 350 from classic Lexus, I am more familiar with you guys. So I felt more at home with formerly Metro Lexus now known as Cleveland Nexus and I may continue my business with you throughout the life of my car thank you.
4/14/2026
Yesenia S. VERIFIED CUSTOMER
Cassie always takes good care of me
4/14/2026
Gaelle B. VERIFIED CUSTOMER
Top tier customer service …love my advisor
4/14/2026
Suzan W. VERIFIED CUSTOMER
Met expectations with a smile
4/14/2026
Joann H. VERIFIED CUSTOMER
Corey did a great job servicing my car. He is very nice and helpful. Thank you.
4/14/2026
Heather F. VERIFIED CUSTOMER
Sam was patient and listened to my concerns. I am a return JM customer. I have a noise issue in my 2024 UX that is inconsistent. Sam explained the teams efforts and though not found he did not dismiss my concerns. He offered to have me come back when able to see if the noises would come through during another visit. I appreciated his willingness and patience. Thus one of the reasons I returned to JM. Also kudos on the text with the video of my vehicle inspection with signing option. Really nice tech upgrade making customer care a notch above the rest.
4/14/2026
Lorie W. VERIFIED CUSTOMER
Joe is always exceptional and that is why i always choose him as my advisor. He makes the process easy for a girl who knows nothing about cars. The best!