Luis provided excellent service! Been coming to JM for 23 years and plan to remain!!!
4/14/2026
William P. VERIFIED CUSTOMER
Done professionally
4/14/2026
William M. VERIFIED CUSTOMER
Adrian did a great job!
4/14/2026
Herbert B. VERIFIED CUSTOMER
Yes she was fantastic!
4/14/2026
Doreen C. VERIFIED CUSTOMER
Juan was very nice and very efficient.
4/14/2026
Jernell L. VERIFIED CUSTOMER
Adrian was great
4/14/2026
Devon S. VERIFIED CUSTOMER
Great working with the Lexus Team
4/14/2026
Hadi S. VERIFIED CUSTOMER
Mine was amazing 10/10
4/14/2026
Stacey N. VERIFIED CUSTOMER
Yes, John is wonderful. He always goes above and beyond.
4/14/2026
Carlos A. VERIFIED CUSTOMER
The only complaint is that it took 3.5 hours versus the 2 hour timeline. I’m grateful for Luis’s help and explanation and when he had to break off for training, he called me to let me know who would be taking over my service call. Sam was also very helpful. Very satisfied with the dealership as I called last minute and they got me in on the same day. Such a different experience from when I serviced my daughter’s VW. Never going VW again.
4/14/2026
Laura Y. VERIFIED CUSTOMER
I did not have Jay he was in a meeting at drop off and
at lunch when I picked up my vehicle.
Both of the service advisors I had a drop off and pickup
we’re great.
4/14/2026
Mark K. VERIFIED CUSTOMER
Fantastic. Jeff is so knowledgeable and full of advice. I greatly appreciate this!
4/14/2026
Kim N. VERIFIED CUSTOMER
Tasha is the BEST!
4/14/2026
Joseph A. VERIFIED CUSTOMER
Great service
4/14/2026
Jeremy T. VERIFIED CUSTOMER
Polite, professional, and reliable communication from start to finish. Very satisfied with your service.
4/14/2026
Delcie R. VERIFIED CUSTOMER
Helen is always amazing
4/14/2026
Sara A. VERIFIED CUSTOMER
Very pleased with service and attention received.
Thank you
4/14/2026
Gemma R. VERIFIED CUSTOMER
I have one comment to share. We can all agree that Lexus is a luxury brand. While I appreciate the automation of text and email communication regarding my service, when I am waiting for my vehicle, sitting just 20 feet from the service representative, I think that the service representative could walk over and let me know my vehicle is ready. A text is nice, but when I buy a Lexus I expect a little more personal treatment. Also, it was my first service visit to a new dealership and no one explained where to sit or what snacks/drinks were available.
4/14/2026
Cristina P. VERIFIED CUSTOMER
I am happy with Randy as he was knowledgeable, professional and respectful person.
4/14/2026
Richard S. VERIFIED CUSTOMER
John was very professional, and I would give him 5 STARS!